Epic Senior Analyst | Quality and Population Health

North Point Technology is seeking an experienced Epic Senior Analyst specializing in Quality and Population Health to support clinical applications, population health initiatives, and quality reporting programs.

Key Responsibilities

Epic Application Support

• Design, build, implement, maintain, and enhance Epic clinical and administrative workflows
• Serve as a primary support contact for application users
• Resolve service tickets and implement requested application changes
• Retrieve requested clinical and operational data
• Support junior analysts with troubleshooting and daily operations
• Analyze Epic releases and determine their impact on existing workflows

Quality and Population Health

• Build and maintain clinician workflows and HEDIS quality measures for Medicare Advantage programs
• Configure CMS quality programs, including MIPS, MVP, MACRA, and other government initiatives
• Support electronic clinical quality measures and Promoting Interoperability requirements
• Configure clinical decision support tools, health maintenance rules, and population health workflows
• Support quality reporting, business intelligence, advanced analytics, and data integration

Testing and Workflow Optimization

• Manage application testing and document workflows, configurations, and system changes
• Analyze clinical processes and assess the impact of application changes
• Identify and resolve application, reporting, and workflow issues
• Improve clinical workflows, application performance, reporting, and technology adoption

Stakeholder Collaboration

• Partner with clinical stakeholders, technical teams, leadership, trainers, and users
• Collaborate with trainers to develop documentation and training strategies
• Participate in project meetings, operational committees, system launches, and clinical rounding
• Provide leadership with updates regarding projects, risks, and application issues

Operational Support

• Participate in on call rotations and provide support outside normal business hours when required
• Travel to job sites for system launches, conferences, rounding, or leadership meetings
• Maintain regular communication with project and application team members

Required Qualifications

• Bachelor’s degree in healthcare information technology, computer science, information systems, healthcare administration, or a related field
• Epic Healthy Planet or Epic Ambulatory certification
• At least three years of relevant experience, preferably within a healthcare organization
• Experience building, implementing, and supporting Epic clinical workflows
• Knowledge of clinical terminology, workflows, user interface optimization, and clinical decision support
• Experience with application testing, workflow documentation, troubleshooting, and production support
• Strong analytical, organizational, communication, and project management skills
• Ability to collaborate effectively with clinical, technical, and operational teams
• Ability to lead, mentor, and train junior team members
• Ability to participate in on call rotations and work outside standard hours when necessary
• Ability to travel when required

Preferred Qualifications

• Epic Kaleidoscope certification and build experience
• Experience with Epic Healthy Planet, population health, and ambulatory workflows
• Experience building HEDIS measures for Medicare Advantage programs
• Knowledge of MIPS, MVP, MACRA, electronic clinical quality measures, and Promoting Interoperability
• Familiarity with Medicare Advantage, ACO, MSSP, and Meaningful Use reporting
• Experience with case management, care management, and wellness program workflows
• Knowledge of health plan operations and external claims data integration
• Experience with healthcare business intelligence, advanced analytics, and data mining
• Experience supporting Epic implementations, upgrades, releases, and production launches