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Enterprise Customer Services Lead

Ft. Belvoir, VA

We are seeking a Enterprise Customer Services  Lead to join our team. Working at NT Concepts means that you are part of an innovative, agile company dedicated to solving the most critical challenges in National Security. We’re looking for the best and the brightest to join us in supporting this mission. If meaningful work, initiative, creativity, and continuous self-improvement are important to your career, join our growing team and discover What's Next for you.

Mission Focus: Support the Defense Threat Reduction Agency (DTRA) Information Management & Technology Directorate (ITD) in providing enabling and secure technologies, applications, and services anywhere, to their workforce, mission partners, and external customers to effectively deliver relevant data, information, and situational awareness to successfully perform the Countering Weapons of Mass Destruction and Emerging Threats mission.

Clearance: Active TS/SCI

Location/Flexibility: Fort Belvoir, Herndon and/or Reston with remote flexibility

Responsibilities: 

DTRA requires that the Contractor’s Customer and Digital Workplace Services Lead possess the following qualifications:

  • Experience leading customer services similar in scope to this TO for NIPRNet, SIPRNet, and JWICS environments.
  • Experience leading and delivering IT services for DoD or IC organizations that support CONUS and OCONUS customers or mission partners.
  • Experience providing executive-level technical briefings and presentations to senior Government personnel.

Qualifications: 

  • DOD TS/SCI Clearance Level
  • IT Infrastructure Library (ITIL) Version 4 Foundation and one or more ITIL Practice Manager, Managing Professional, or Strategic Leader certifications towards ITIL mastery.
  • One or more DoDD 8140.01 certifications related to performance on this TO.
  • One or more technical or management certifications related to the services required within this TO.

Physical Requirements: 

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 10-15 pounds at times.

 

About NT Concepts

Founded in 1998 and headquartered in the Washington DC Metro area, NT Concepts is a private, mid-tier company with clients spanning the Intelligence and Defense communities. We deliver end-to-end ​data and technology solutions ​that advance the modernization, transformation, and automation of the national security mission—solutions with real impact developed in a strong engineering culture that encourages technical growth, leadership, and creative “big idea” problem-solving.

Employees are the core of NT Concepts. We understand that world-changing concepts happen in collaborative environments. We are a company where talented and diverse teams work together using innovation and expertise to solve our clients’ most critical challenges. Here, you’ll gain competitive benefits, opportunities to bolster your skills and develop new abilities, and a company culture dedicated to support and service. In addition to our benefits program, we encourage our employees to take part in #NTC_GivesBack, which paves the way for positive social change.

If joining a stable company with strong professional growth opportunities resonates with you, and you seek vital, mission-driven projects (for some pretty cool clients) that use your specific talents, we’d love to have you move forward with us.

Together is Better

We believe diversity and inclusion drive innovation, and that when we work together, we can accomplish anything. NT Concepts is a people-first, Equal Opportunity / Affirmative Action Employer—regardless of a person’s race, color, religion, sex, gender identity, sexual orientation, national origin, disability, Veteran status, or any other protected class. If you have a disability and need accommodation, let us know. All resumes are held in confidence. NT Concepts participates in E-Verify.

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