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Senior Release Manager

New Haven, Connecticut, United States

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health.

Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.

Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world.

Because #Greattech, needs #GreatPeople, like you

NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a Senior Release Manager to work onsite (2-3 days per week) in Orange, CT with our global client. 

Overview:

We are seeking an experienced Senior Release Manager to design and implement a holistic Release Management framework for a complex enterprise environment. The role will be responsible for defining the release process, governance model, roles and responsibilities, quality gates, decision criteria, and operating procedures required to manage production changes in a controlled, consistent, and scalable way.

The Release Management process will need to support different types of changes, projects, deployment scenarios, and technology platforms, including SAP as a key area of focus. This role is ideal for a senior profile with strong Release Management experience, capable of defining, implementing, and governing an end-to-end Release Management process from scratch across multiple technologies, project types, and business change scenarios.

Responsibilities

  • Define and implement the end-to-end Release Management process across the organization.
  • Design a scalable Release Management governance model covering multiple technologies, change types, and project scenarios.
  • Establish release policies, procedures, quality gates, approval flows, and decision criteria.
  • Define the required inputs, documentation, readiness criteria, and controls that projects must provide before production deployment.
  • Identify and document different release process variants depending on the type of change, project, criticality, technology, and deployment risk.
  • Define roles and responsibilities for all stakeholders involved in production releases, including project teams, application teams, operations, infrastructure, SAP teams, business representatives, and support teams.
  • Determine who needs to support production deployments, who is authorized to execute production changes, and when each deployment activity should take place.
  • Coordinate release planning and execution across business and technical teams.
  • Facilitate release readiness reviews, go/no-go decisions, deployment planning, and post-release follow-up.
  • Ensure alignment between Release Management, Change Management, Incident Management, Project Management, and operational support processes.
  • Provide guidance and best practices for SAP-related releases, while ensuring the process remains applicable to non-SAP technologies as well.
  • Act as the central point of contact for Release Management governance, process adoption, and stakeholder coordination.
  • Identify opportunities to improve release predictability, quality, control, and operational efficiency.

Requirements

  • 10+ years of experience in Release Management, IT Service Management, IT Project Management, or Program Delivery.
  • Proven experience defining and implementing Release Management processes and governance models in complex enterprise environments.
  • Strong understanding of production change management, deployment planning, release readiness, approval workflows, and operational controls.
  • Experience working across multiple technologies, platforms, projects, and stakeholder groups.
  • Solid SAP experience, including understanding of SAP release cycles, transports, environments, dependencies, and production deployment considerations.
  • Ability to design practical process variants for different types of releases, changes, and implementation scenarios.
  • Strong stakeholder management skills, with the ability to align business, IT, project, operations, and leadership teams.
  • Excellent communication skills, with the ability to explain governance, process requirements, risks, and decisions clearly.
  • Strong analytical, organizational, and problem-solving skills.
  • Experience working in global, multi-team, and multi-vendor environments.

Nice to Have

  • Experience with SAP S/4HANA programs or SAP transformation initiatives.
  • Knowledge of SAP Solution Manager, ChaRM, Jira, Azure DevOps, ServiceNow, or similar tools.
  • Familiarity with ITIL, Agile, SAFe, or project delivery methodologies.
  • Experience in regulated or highly controlled environments.
  • PMP, ITIL, SAFe, or similar certifications. 

Why NTT DATA?   

Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allows us to transform our goals into achievements, and projects into realities.

NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.

 

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