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HR Operations Specialist

San José, Costa Rica

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health.

Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.

Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world.

Because #Greattech, needs #GreatPeople, like you

NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a HR Operations Specialist to work in onsite (2 days per week) in Costa Rica.

Overview:

We’re seeking an HR Operations Specialist to join an exciting opportunity to support the day-to-day management of HR operations. This role works closely with internal HR teams and client stakeholders to manage requests, maintain accurate tracking, and deliver high-quality service across multiple business areas. The position offers hands-on exposure to a dynamic, client-facing environment with opportunities to improve processes and drive operational excellence.


Responsibilities:

  • Act as the primary HR point of contact for BID Invest + IDB, serving as a liaison between client stakeholders and internal HR teams.
  • Manage end-to-end HR operations, including recruitment, onboarding, employee lifecycle, performance, engagement, and training.
  • Partner with multiple business areas to understand needs and translate them into effective HR solutions.
  • Coordinate HR service delivery across internal teams (HR, payroll, operations) to ensure alignment and quality.
  • Monitor and ensure delivery against KPIs, SLAs, and service standards.
  • Manage and prioritize high-volume requests in a fast-paced, client-facing environment.
  • Support payroll processes through accurate data tracking and input coordination.
  • Maintain detailed trackers and documentation to manage HR processes and ensure nothing falls through the cracks.
  • Own day-to-day administrative HR operations with strong attention to detail and follow-through.
  • Build and maintain strong stakeholder relationships through proactive communication and responsiveness.
  • Identify process gaps and inefficiencies; recommend and support improvements to SOPs and workflows.
  • Ensure compliance with company policies and applicable labor regulations.
  • Support transition, stabilization, and continuous improvement of HR operations.

Requirements:

  • Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field.
  • 3+ years of experience in HR operations, HR generalist, or HR services roles.
  • Proven experience in a client-facing role with strong stakeholder management.
  • Experience supporting multiple business units or functions simultaneously.
  • Strong organizational skills with the ability to manage manual processes and detailed tracking systems.
  • High attention to detail, accuracy, and strong follow-through.
  • Ability to manage high-volume administrative work and competing priorities.
  • Comfortable working in fast-paced, ambiguous environments with evolving processes or limited systems.
  • Strong communication skills and a proactive, solution-oriented mindset.
  • Demonstrated ability to identify inefficiencies and recommend practical improvements.
  • Intermediate to advanced English proficiency.

Nice-to-Have:

  • Experience in consulting, BPO, shared services, outsourcing, or staffing environments.
  • Experience supporting HR transitions or service delivery models.
  • Knowledge of Costa Rica labor regulations.

Why NTT DATA?   

Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allows us to transform our goals into achievements, and projects into realities.

NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.

 

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