Lead Business Control Officer - Global Bank Account
About Nu
Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.
Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.
Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Visit our institutional page https://international.nubank.com.br/careers/
About the team
As Nu continues its global expansion and continues innovating, the risk landscape becomes increasingly complex. While Nubank has developed a strong Risk structure within the 2nd Line of Defence, we are looking to continue strengthening our risk maturity in the 1st Line. The BCO team was therefore created to directly support the various Business Units of Nubank with managing their risks in a proactive manner, with the assumption that the 2nd and 3rd lines of defense do not exist.
This team is also continuously evolving, and BCOs are expected to directly contribute to the development of the BCO structure, by bringing their ideas to the table, and help create "Best in Class" Risk Management in the 1st line of Defense.
About the role
To support the Business Units in achieving their objectives, the BCOs will be expected to balance risk and business priorities. By being hands-on, they will lead by example and support the teams, always keeping in mind the vision that we have established: "To empower the 1st line Nubankers to become proactive Risk Owners, ensuring adherence to standards and protecting the interests of the company and stakeholders".
To do so, the BCOs follow 5 pillars of focus:
- Risk Management Leadership: The BCO will serve as a proactive risk advisor in new product and feature processes, ensuring potential issues are identified and documented and supporting in prioritization with the BU's leaders.
- Regulatory Compliance: The BCO will act as the first line's primary contact for regulatory inquiries, reviewing information before it's shared with Compliance. The BCO will identify gaps in new regulations and implement action plans.
- Issue & Remediation Management: The BCO will proactively identify and map issues, ensuring they are tracked and remediated in a timely manner. The BCO will perform root cause reviews to address systemic issues, not just individual incidents.
- Control Environment: The BCO will lead the design and implementation of new controls, ensuring control documentation is up-to-date and accessible. The BCO will also responsible for Risk Control Self Assessment.
- Reporting & Communication: The BCO will provide relevant, automated dashboards and reports to the senior leadership team to facilitate decision-making. The BCO will ensure appropriate KRIs to improvement the risk management process in Global Bank Account.
As a BCO you will be responsible for
- Support/coordinate the business in managing its First Line of Defense risk management activities, including but not limited to:
- Build relevant governance in a useful and non bureaucratic way
- Define and rate the internal control & risk environment
- Proactively identify risk areas and tackle relevant remediation activities
- Add a risk lens to strategy and product development
- Drive and complete documentation activities to minimize single point sensitivities and conduct process mapping
- This is an individual contributor role
We are looking for a person that has
- Bank Account Regulatory knowledge (required)
- Product and/or Non Financial Risk knowledge
- Experience working with First Line of Defense
- Ability to build strong relationships with all levels of the organization
- Good communication skills (concise and clear)
- Wants to improve and challenge the status quo
- Ability to challenge the various Lines of Defense
Our Benefits
- Opportunity of earning equity at Nu
- Medical Insurance
- Dental and Vision Insurance
- Life Insurance and AD&D
- Extended maternity and paternity leaves
- Nucleo - Our learning platform of courses
- NuLanguage - Our language learning program
- NuCare - Our mental health and wellness assistance program
- Extended maternity and paternity leaves
- 401K
- Saving Plans - Health Saving Account and Flexible Spending Account
- Work-from-home Allowance
- Relocation Assistance Package, if applicable
Location for this opportunity
- Palo Alto, United States
- Miami, United States
- Washington DC, United States
Work Model for this Role
- Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Explore how we build technology at Nubank:
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