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Sr. Quality Assurance Associate (Stability/Complaints)

Remote (United States)

#KeepGrowing with Nutrafol

We’re a growing company. Everything we do, we do to help people grow into the best version of themselves. As the pioneers of hair wellness, we create clinically tested products for hair growth and provide support for people at every step of their hair journey.

Our multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients -- and is recommended by over 7,500 physicians and hair professionals for trusted, reliable results. We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too -- by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation.

Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.

About You

As a Sr. Quality Assurance Associate, you will be responsible for executing day-to-day quality assurance activities, to ensure dietary supplement QA GMP compliance in an exciting, growing company. You will bring expertise and experience in the dietary supplement category and have strong knowledge and experience in executing QA GMP processes and procedures. Your knowledge and experience will enable Nutrafol to continue to grow as a competitive and agile business, enabling speed to market and competitive product claims, within global regulated industry segments. In this role, you will report to the Sr. Director of Quality Assurance and will be responsible for executing end-to-end QA support that will help grow and protect the business.

Responsibilities: 

  • Managing the Stability Program:
    • Writing real-time and accelerated stability protocols and reports for new and existing dietary supplement and cosmetic products
    • Coordinating stability samples with manufacturers and external laboratories
    • Logging and reviewing results, performing trending and analysis of those results
    • Creation and maintenance of the annual stability schedule
    • Investigating out of specification test results and recommend corrective actions
  • Supporting the Product Quality Complaint Program
    • Reviewing product quality complaints
    • Creating investigation summaries for product complaints
    • Trending data and creating monthly and quarterly reports
    • Identifying CAPAs as applicable based on investigations and/or trends
    • Working with Customer Service and Suppliers as required
  • Supporting other quality programs as needed such as artwork review, change control, product release, deviation/ out of specification program and other projects as assigned
  • Partner with external stakeholders, such as manufacturers and testing laboratories, and internal partners such as Formulation, Product Development, Supply Chain, and RA, to ensure timely QA deliverables, working as an effective member of cross-functional product teams

Requirements:

  • Bachelor’s degree in quality assurance, biology, chemistry, medical sciences, pharmacology etc.; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job
  • 5+ years of direct US dietary supplement/Consumer Healthcare Quality experience
  • Knowledge of product stability programs and laboratory testing preferred
  • Knowledge and experience on FDA and applicable laws and regulations, as well as of cGMP standards
  • Hands-on experience executing QA GMP compliance for a broad portfolio of dietary supplements or related products
  • Applied technical knowledge to ensure GMP standards are met throughout the product life cycle
  • Effective prioritization skills and the ability to execute on multiple projects, collaboratively and independently, in an agile environment
  • Proven ability to communicate and collaborate effectively with a variety of audiences, both internal and external.
  • Strong analytical, organization and critical thinking skills

Preferred:

  • Dietary Supplement category experience
Nutrafol takes into consideration a wide range of factors in final compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. The listed range is applicable only to the annual base salary and does not include additional perks, benefits, or applicable bonus eligibility comprising the total compensation package.

Salary Range:

$85,000 - $100,000 USD

Perks & Benefits

  • Fully remote work experience
  • Comprehensive medical, dental, and vision package, including FSA program
  • 401K with employer match
  • Quarterly Bonus Program
  • Flexible PTO
  • Two company-wide wellness breaks every day
  • Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
  • Monthly wellness stipend
  • Monthly internet stipend
  • Monthly cell phone stipend
  • Annual learning & development stipend
  • Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays
  • Free meditation app membership (Headspace)
  • Free Nutrafol subscription
  • Pet insurance and benefit programs

 

California residents may review our CCPA notice here. 

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