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Temporary IT Support Desk Technician

Norwell, MA

Why NVNA & Hospice?

Join a team that boasts an impressive track record of excellence in delivering top-tier home health, hospice, wellness, and public health services to our valued patients and community.

Our non-profit organization is a continued recipient of five-star patient experience ratings with the Centers for Medicare and Medicaid Services, the highest achievement possible. We are proud to be ranked as a Top 100 Women-Led Business in Massachusetts by Boston Globe Magazine and The Women’s Edge.

Today, NVNA and Hospice is a vibrant agency serving 27 communities and providing 120,000 patient visits per year with a staff of 331—including 123 nurses—and a reputation for excellent care, efficiency, flexibility, and innovative thinking.

We continue to uphold our values of community, high-quality services in a safe environment of care, integrity, professional development, respect and caring, excellent customer service, and employee well-being. We are neighbors helping neighbors.

We are looking for a Temporary IT Support Desk Tech to work Full Time 40 hours weekly, in this position, you will provide superior customer service to the Agency. We are looking for a qualified support technician to assist our Agency with problems concerning computer hardware, software, and peripheral equipment as well as Apple products. The Support Desk Technician will work with Agency staff over the phone and in person guiding them through problems and finding a solution to them. Excellent problem solving and troubleshooting skills are critical in this role.

Duties and Responsibilities:

  • Provide professional and user-focused support to staff at all levels
  • Demonstrate strong customer service by actively listening, empathizing with users, and communicating clearly, even in high-pressure situations
  • Basic troubleshooting knowledge of iPads, iPhones, laptops, desktops, Microsoft Windows, and Office applications.
  • Assist with onboarding new users, ensuring new users have a seamless IT experience from day one
  • Participate in IT projects at any of the Agency locations
  • Respond to user inquiries and resolve technical problems in a timely manner
  • Collaborate with the IT team to ensure the smooth operation of all IT systems
  • Assist with software and hardware upgrades and deployments
  • Maintain accurate records of technical support requests and resolutions in Jamf ticketing system
  • Stay informed about emerging technologies and trends in end-user support and customer service best practices

 Experience/Education:

  • Associate degree or equivalent in information technology or a related field preferred
  • Minimum of 1 years of experience in IT support or a similar role
  • Knowledge of computer hardware, software, and operating systems
  • Experience in troubleshooting hardware and software issues
  • Excellent communication and customer service skills
  • Strong problem-solving and analytical abilities
  • Ability to work independently and prioritize tasks effectively
  • Technical certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus

 

What's in it for you?

  • Medical, Dental and Vison Benefits
  • Company paid Life Insurance and Long-Term Disability
  • Generous Paid Time Off Package
  • 401 (k) match program
  • Tuition Reimbursement and Scholarship Program
  • Mileage Reimbursement (in field positions only)

VACCINE REQUIREMENTS: NVNA and Hospice requires full vaccination for Covid-19 and flu as a condition of employment. An exception to this mandatory requirement can be requested.

 

NVNA and Hospice complies with applicable federal and state civil rights laws and does not discriminate, exclude people or treat them less favorably because of race, color, creed, religion, national origin (including limited English proficiency and primary language), sex (including sex characteristics, including intersex traits, pregnancy, or related conditions, sexual orientation, gender identity and sex stereotypes), age, disability (including mental illness and substance abuse disorders), genetic material, veteran status, communicable disease, natural or protective hairstyles or any combination, thereof with regard to admission, access to treatment or employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

 

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