Business Operations Analyst
Our Vision: To make New York City the global model for inclusive innovation and economic growth, fueled by the City’s diverse people and businesses.
Our Mission: Creating a vibrant, inclusive, and globally competitive economy for all New Yorkers.
DEPARTMENT OVERVIEW:
The Asset Management (AM) Division is at the forefront of managing NYC’s largest and most diverse portfolio of real estate and transportation assets. The AM Division is responsible for the linking policy goals with full life-cycle management of its broad portfolio, including retail spaces, commercial buildings, industrial sites, ports, public markets, theaters, and major campuses through capital planning, design and construction, asset and facilities management, and enterprise operations. The division is at the forefront of shaping New York City’s infrastructure and regional economic landscape.
POSITION OVERVIEW:
The Business Operations Analyst will support the execution of divisional priorities by driving efficient onboarding, managing administrative systems, and coordinating internal operations. Reporting to the Vice President of Executive Operations, this role plays a crucial part in enabling operational effectiveness through collaboration, coordination, and a continuous improvement mindset. This role is ideal for a proactive, organized, and detail-oriented individual who thrives in a fast-paced, mission-driven environment.
KEY RESPONSIBILITIES:
Cross-Functional Support:
- Collaborate with the VP of Executive Operations on research and coordination of division-wide initiatives and communications.
- Assist the division and VP of Executive Operations with annual capital planning and budget process.
- Support the division and VP of Executive Operations in critical meetings with city officials, other division heads, developers, tenants, and community leaders.
Process Improvement & Knowledge Management
- Manage daily operational activities of the division alongside the VP of Executive Operations, streamlining to improve efficiency and effectiveness in line with strategic goals and compliance standards.
- Identify and implement improvements to internal workflows (onboarding, procurement, contracting, etc.).
- Draft and standardize internal process documentation and procedural guides.
- Maintain shared documentation platforms such as SharePoint.
- Support cross-departmental initiatives by coordinating agendas, notes, and action tracking.
Onboarding & Administrative Systems
- Lead onboarding coordination for new hires, including system access, pre-start tasks, and scheduling.
- Maintain and update onboarding templates, resources, and checklists.
- Manage and regularly update the division’s org chart, seating chart, and team rosters.
- Review performance metrics to understand the division’s success and areas for improvement. Assist the VP of Executive Operations with implementing corrective measures when necessary and report outcomes to the EVP.
Other Essential Duties and Responsibilities:
- Support and/or participate in special projects with President’s Office, City Hall, or other agencies, including grant applications, MWB/e and outcomes reporting.
- Contribute to special projects and strategic priorities in collaboration with senior staff.
- Other duties as assigned.
QUALIFICATIONS
- Bachelor’s degree or equivalent experience required.
- 2-3 years of experience in operations, administration, or project coordination; experience in government, economic development, or real estate a plus.
- Strong organizational skills and a high level of attention to detail.
- Demonstrated communication skills—both verbal and written.
- Ability to manage multiple priorities, work independently, and respond flexibly to changing demands.
- Proven ability to identify inefficiencies and recommend process improvements.
- Experience coordinating across departments or managing logistical processes.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint); familiarity with SharePoint, Teams, and OneDrive preferred.
- Familiarity with Concur or procurement systems a plus.
- Interest in real estate, planning, or public-sector operations is a plus.
WHY JOIN US?
As Business Operations Analyst, you’ll help shape the backbone of one of NYC’s most impactful public real estate portfolios. You'll play a key role behind the scenes, ensuring operational excellence, streamlining internal systems, and supporting the people and processes that power the Asset Management division. Join us to contribute meaningfully to a mission that improves neighborhoods, infrastructure, and the city's economic future.
Salary Range
$70,000 - $72,000 USD
About Us: New York City Economic Development Corporation is a mission-driven, nonprofit organization that works for a vibrant, inclusive, and globally competitive economy for all New Yorkers. We take a comprehensive approach, through four main strategies: strengthen confidence in NYC as a great place to do business; grow innovative sectors, with a focus on equity; build neighborhoods as places to live, learn, work, and play; and deliver sustainable infrastructure for communities and the city’s future economy.
NYCEDC is committed to offering competitive benefits to support employee health, happiness, and work-life balance. We offer comprehensive benefits and unique perks to ensure NYCEDC employees flourish in their professional and personal lives:
- Generous employer subsidized health insurance
- Medical, dental, and pharmacy plans
- Vision and hearing benefits
- Flexible spending accounts for healthcare and dependent care
- Short term and long-term disability coverage
- 100% employer covered life insurance and supplemental life insurance coverage
- Up to 25 vacation days
- Floating Holidays and Summer Fridays
- Parental leave - up to 20 paid weeks
- Retirement savings programs
- Company-paid 401(a) defined contribution plan
- 457(b) tax-advantaged retirement savings plan
- Tuition Reimbursement program
- Continuing education and professional development
- Public Service Loan Forgiveness (PSLF) eligible employer
- College savings plan
- Backup childcare
- Gym membership discounts
- A Calm.com membership for mindfulness and mental health support
- Employee discounts through Plum Benefits and much more
Benefits listed above may vary based on the length and nature of your employment with New York City Economic Development Corporation. These benefits are subject to be modified at any time, at the discretion of the organization.
The New York City Economic Development Corporation is an Equal Opportunity Employer. Our Diversity, Equity, and Social Responsibility Mission is to create a People First strategy by attracting, retaining, and engaging a diverse and talented workforce. Like the city of New York, NYCEDC knows our strength comes from each of our connected parts, making the fabric of our organization better and stronger because of our unique employees' talents.
For more information, visit our website at edc.nyc.
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