Assistant Vice President, Business Operations
Our Vision: To make New York City the global model for inclusive innovation and economic growth, fueled by the City’s diverse people and businesses.
Our Mission: Creating a vibrant, inclusive, and globally competitive economy for all New Yorkers.
POSITION OVERVIEW
The Assistant Vice President (AVP) of Operations plays a leadership role in ensuring operational excellence within the Corporate Services department. The AVP is responsible for developing and maintaining operational policies, standard operating procedures (SOPs), and performance metrics. This role leads process improvement initiatives and supports the implementation of new operational systems and software, working cross functionally to ensure alignment with departmental strategic goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Create, review, and maintain operational policies to ensure compliance with regulations and alignment with organizational operations.
- Develop, implement, and update comprehensive Standard Operating Procedures (SOPs) to standardize processes and improve operational efficiency.
- Partner with managers with tracking and analyzing operational metrics to assess organizational performance and help inform strategic department decisions.
- Identify and lead process improvement initiatives that enhance productivity, reduce costs, and improve employee satisfaction.
- Support the implementation and integration of new software systems and operational technologies, assist with training, and post implementation optimization.
- Collaborate with Corporate Services department managers, and internal stakeholders to align operational activities with department and company growth objectives.
- Ensure operations adhere to industry regulations and internal controls, proactively identifying and mitigating operational risks.
- Maintain the department’s intranet landing page, ensuring content is accurate, current, and easily accessible to enhance internal communication and resource access.
- Other duties as assigned.
QUALIFICATIONS:
- Bachelor’s degree in Business Administration, Operations Management, Public Administration or a related field preferred. Equivalent experience may be considered.
- 3+ years of experience in operations, administration, or project management
- Demonstrated written and verbal communication skills with the ability to convey information clearly and effectively to diverse audiences.
- Demonstrated ability to develop and maintain SOPs, policies, and operational documentation.
- Analytical skills, including the ability to interpret data, identify trends, and develop actionable insights to inform decision-making.
- Proven project management skills, including the ability to lead cross-functional initiatives, manage timelines, and deliver results.
- Ability to work effectively both independently and collaboratively.
- Proficient in Microsoft Office Suite.
- New York City residence is required within 180 days of hire.
PREFERRED QUALIFICATIONS:
- Knowledge of process improvement methodologies (e.g., Lean).
- Experience supporting implementation of enterprise-level software systems.
- Valid New York State Driver’s License.
Salary Range
$95,000 - $98,000 USD
About Us: New York City Economic Development Corporation is a mission-driven, nonprofit organization that works for a vibrant, inclusive, and globally competitive economy for all New Yorkers. We take a comprehensive approach, through four main strategies: strengthen confidence in NYC as a great place to do business; grow innovative sectors, with a focus on equity; build neighborhoods as places to live, learn, work, and play; and deliver sustainable infrastructure for communities and the city’s future economy.
NYCEDC is committed to offering competitive benefits to support employee health, happiness, and work-life balance. We offer comprehensive benefits and unique perks to ensure NYCEDC employees flourish in their professional and personal lives:
- Generous employer subsidized health insurance
- Medical, dental, and pharmacy plans
- Vision and hearing benefits
- Flexible spending accounts for healthcare and dependent care
- Short term and long-term disability coverage
- 100% employer covered life insurance and supplemental life insurance coverage
- Up to 25 vacation days
- Floating Holidays and Summer Fridays
- Parental leave - up to 20 paid weeks
- Retirement savings programs
- Company-paid 401(a) defined contribution plan
- 457(b) tax-advantaged retirement savings plan
- Tuition Reimbursement program
- Continuing education and professional development
- Public Service Loan Forgiveness (PSLF) eligible employer
- College savings plan
- Backup childcare
- Gym membership discounts
- A Calm.com membership for mindfulness and mental health support
- Employee discounts through Plum Benefits and much more
Benefits listed above may vary based on the length and nature of your employment with New York City Economic Development Corporation. These benefits are subject to be modified at any time, at the discretion of the organization.
The New York City Economic Development Corporation is an Equal Opportunity Employer. Our Diversity, Equity, and Social Responsibility Mission is to create a People First strategy by attracting, retaining, and engaging a diverse and talented workforce. Like the city of New York, NYCEDC knows our strength comes from each of our connected parts, making the fabric of our organization better and stronger because of our unique employees' talents.
For more information, visit our website at edc.nyc.
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