Technical Support, MIS
Our Vision: To make New York City the global model for inclusive innovation and economic growth, fueled by the City’s diverse people and businesses.
Our Mission: Creating a vibrant, inclusive, and globally competitive economy for all New Yorkers.
Position Overview: The Technical Support role develops and implements technology solutions that enhance organizational efficiency. The position requires maintaining up-to-date knowledge of on-premise and cloud-based enterprise applications and integrating them into NYCEDC’s workflows. Responsibilities include onboarding and training end users, performing system and software upgrades, and providing escalated technical support in a timely manner.
Essential Duties & Responsibilities:
- Provide technical assistance and customer support to end users
- Identify technical improvement opportunities as well as lead in facilitating user adoption of new technologies
- Support on-premise and cloud services solutions such as Office 365 Suite and SharePoint Online
- Assist in managing day-to-day support tickets (helpdesk tickets)
- Configure, install, and troubleshoot network scanners and printers
- Respond promptly to Helpdesk calls and email messages and prioritize requests according to importance
- Provide basic support for hardware, software, and network access as well as remote offices
- Track records of all hardware and software inventory
- Must be available to work evenings (after 5 PM) and weekends as needed to support operational demands and emergency service calls.
- Process payments and maintain accurate records for mobile communications and IT procurement, including renewals, maintenance agreements, and General Purchase Orders.
- Other duties as assigned
Requirements:
- Bachelor’s degree or equivalent experience.
- Proficiency with both PC and Mac operating systems, including Windows 10, Office 365, and SharePoint Online.
- Minimum of 3 years of experience providing Help Desk or technical support.
- Demonstrated experience collaborating effectively within a team environment.
- Effective written and verbal communication skills for providing user support and delivering presentations to management and staff.
- Working knowledge of TCP/IP networking and cloud infrastructure technologies.
- Proven experience managing multiple technical projects and completing them on schedule.
- New York City residency within 180 days of hire.
Salary Range
$65,000 - $67,000 USD
About Us: New York City Economic Development Corporation is a mission-driven, nonprofit organization that works for a vibrant, inclusive, and globally competitive economy for all New Yorkers. We take a comprehensive approach, through four main strategies: strengthen confidence in NYC as a great place to do business; grow innovative sectors, with a focus on equity; build neighborhoods as places to live, learn, work, and play; and deliver sustainable infrastructure for communities and the city’s future economy.
NYCEDC is committed to offering competitive benefits to support employee health, happiness, and work-life balance. We offer comprehensive benefits and unique perks to ensure NYCEDC employees flourish in their professional and personal lives:
- Generous employer subsidized health insurance
- Medical, dental, and pharmacy plans
- Vision and hearing benefits
- Flexible spending accounts for healthcare and dependent care
- Short term and long-term disability coverage
- 100% employer covered life insurance and supplemental life insurance coverage
- Up to 25 vacation days
- Floating Holidays and Summer Fridays
- Parental leave - up to 20 paid weeks
- Retirement savings programs
- Company-paid 401(a) defined contribution plan
- 457(b) tax-advantaged retirement savings plan
- Tuition Reimbursement program
- Continuing education and professional development
- Public Service Loan Forgiveness (PSLF) eligible employer
- College savings plan
- Backup childcare
- Gym membership discounts
- A Calm.com membership for mindfulness and mental health support
- Employee discounts through Plum Benefits and much more
Benefits listed above may vary based on the length and nature of your employment with New York City Economic Development Corporation. These benefits are subject to be modified at any time, at the discretion of the organization.
The New York City Economic Development Corporation is an Equal Opportunity Employer. Our Diversity, Equity, and Social Responsibility Mission is to create a People First strategy by attracting, retaining, and engaging a diverse and talented workforce. Like the city of New York, NYCEDC knows our strength comes from each of our connected parts, making the fabric of our organization better and stronger because of our unique employees' talents.
For more information, visit our website at edc.nyc.
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