Sr. Technical Support Specialist

NZXT is a founder-led, global organization that has not lost our entrepreneurial, scrappy roots. We’re made up of gamers, builders and PC enthusiasts on a mission to create hardware, software, experiences, and services that surprise and delight gamers of all types. So what makes NZXT, NZXT? Our employees come from a variety of backgrounds with unique experiences and interests that make us better. We invent, we play, and we have fun doing it because building is more than just assembling computer parts - building is an attitude and a state of mind. That attitude is shared by an ever-growing community of people who are all here to help each other reach the next great thing. This is an exciting time to join NZXT - let’s get building. 

Job Title: Sr. Technical Support Specialist
Location: Taiwan, Taipei

JOB SUMMARY

We are looking for a Technical Support Specialist to do IT helpdesk service responding to user inquiries regarding hardware, software, and network problems. The job scope includes PC management, all IT facilities troubleshooting , issue logging, installation and configuration, user training, system maintenance, collaboration and documentation. 

RESPONSIBILITIES

• IT helpdesk support, troubleshooting, training and performance tuning
• Familiar with Google WS、MS AD or Entra tenant, Microsoft O365 and so on 
• Follow the tasks or projects assigned by the lead
• IT asset control and management
• IT documents & SOPs management
• Flexibility to support US time zones by case request.
• Support application team for license management 

QUALIFICATIONS

• Minimum 5 years of IT experience in helpdesk or MIS management role
• Bachelor’s degree
• High-stress tolerance, value teamwork
• Good in English (listening, speaking, reading, and writing) 

CULTURE & VALUES

At NZXT, we believe in the importance of Design Thinking and the power of Serving Community, and our values spring from those two core ideas: 

• We care a lot
• We speak up
• We do what we say

• We are curious and aren’t afraid to try
• We take accountability
• We apply what we learn

• We are in this together—win or lose
• We lift each other up
• We value every voice

• We make it efficient
• We reduce friction
• We keep things user-friendly

We hope that every NZXT employee internalizes and practices these values to the point where they become second nature. We expect our leaders and managers to embody and nurture these values, because when they are in full force... amazing things can happen.

NZXT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.