Sr. MIS Engineer

NZXT is a founder-led, global organization that has not lost our entrepreneurial, scrappy roots. We’re made up of gamers, builders and PC enthusiasts on a mission to create hardware, software, experiences, and services that surprise and delight gamers of all types. So what makes NZXT, NZXT? Our employees come from a variety of backgrounds with unique experiences and interests that make us better. We invent, we play, and we have fun doing it because building is more than just assembling computer parts - building is an attitude and a state of mind. That attitude is shared by an ever-growing community of people who are all here to help each other reach the next great thing. This is an exciting time to join NZXT - let’s get building. 

Job Title: Sr. MIS Engineer
Location: Taiwan, Taipei

JOB SUMMARY

We are seeking a proactive Sr. MIS Engineer to manage IT helpdesk services and information security tasks. In this role, you will:
* Collaborate with and manage 1st line IT support vendors.
* Troubleshoot hardware, software, and network-related issues.
* Assist in implementing and monitoring IT security measures across our organization.
* To learn & solve information security instances.
If you enjoy tackling challenges, managing IT operations, and growing in the exciting field of IT security, this position offers excellent growth opportunities and a competitive package!

RESPONSIBILITIES

• Manage 1st line IT support vendors to ensure quality and timely support.
• Provide IT helpdesk support: troubleshooting, training, and performance tuning for end users.
• Act as a backup Information Security Officer, assisting in security risk assessments and incident handling.
• Oversee IT asset control: inventory management, documentation, and license tracking.
• Maintain IT technical documents & manage network facilities
• Support application teams with software license management.
• Collaborate with global teams and provide occasional flexibility for US time zone support (case-by-case basis).
• Assist with the installation, configuration, and maintenance of IT systems and tools.

QUALIFICATIONS

• Minimum 4 years of IT experience in IT network management or client device troubleshooting, or related role.
• Strong English communication skills (listening, speaking, reading, and writing).
• Experience with tools like Google Workspace, Microsoft O365, Active Directory (MS AD or Entra tenant).
• Bachelor’s degree
• Ability to work under pressure, demonstrate flexibility, and value teamwork.

CULTURE & VALUES

At NZXT, we believe in the importance of Design Thinking and the power of Serving Community, and our values spring from those two core ideas: 

• We care a lot
• We speak up
• We do what we say

• We are curious and aren’t afraid to try
• We take accountability
• We apply what we learn

• We are in this together—win or lose
• We lift each other up
• We value every voice

• We make it efficient
• We reduce friction
• We keep things user-friendly

We hope that every NZXT employee internalizes and practices these values to the point where they become second nature. We expect our leaders and managers to embody and nurture these values, because when they are in full force... amazing things can happen.

NZXT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.