Tupande UX Research Supervisor

About One Acre Fund

Founded in 2006, One Acre Fund equips more than 4 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase her income and assets on supported land by more than 40 percent, while permanently improving her climate resilience.

We operate under the farmer brand Tupande, serving over one million farmers and employing 2200 staff. We aim to transform every farming community in Kenya by delivering sustained food security and pathways to prosperity. tupande.co.ke.

About the Role

UX Research Supervisor plays a crucial role in coordinating and overseeing the end-to-end administrative preparations of research activities, ensuring that we gain deep insights into customer preferences, challenges, and market trends. Working with the UX Lead and other supervisors, they will supervise team and data collection, coding research questionnaires, structuring research plans, allocating teams, syncing research data, and analyzing and presenting findings. By managing these research processes, the UXT Supervisor ensures that Tupande’s strategic decisions are informed by accurate and actionable data. Being a vital link between our organization, its customers, and the market, they collaborate to design and implement research plans that enhance the customer experience and guide Tupande’s strategic direction.

You will report to the UX Lead.

Responsibilities

• You will develop and oversee detailed work plans for UX research projects, including logistics, procurement, and hands-on supervision to ensure projects meet established standards and objectives.
• You will ensure the quality and integrity of research data, maintaining compliance with ethical and research protocols.
• You will collaborate with other team members to identify research needs, shape research processes, and enhance partner satisfaction through communication and consultation.
• You will facilitate training sessions and provide mentorship to the UX Team, promoting career growth and ensuring the team’s skills align with organizational needs.
• You will align with the User Research Team Coordinator on project assignments and implement strategies to improve research processes and outcomes.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Bachelor’s degree in qualitative and quantitative research or quantitative field such as statistics, mathematics, analytics, economics or computer science
• 2+ years of relevant experience, including 1 year in full supervision and management of research projects
• Data analysis skills with the ability to translate business and customer insights into actionable solutions
• Stakeholder management skills, both in-person and in writing, with colleagues at all levels and across cultures
• Proficiency in Commcare programming and Google Sheets, with the ability to manage complex spreadsheets (can perform complex functions)

Preferred Start Date

As soon as possible

Job Location

Kakamega, Kenya

Benefits

Health insurance, paid time off 

Eligibility

This role is only open to citizens or permanent residents of Kenya

Application Deadline

29 November 2024

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.