Tupande Dispatch Supervisor [Fixed term]

About One Acre Fund

Founded in 2006, One Acre Fund equips more than 4 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase her income and assets on supported land by more than 40 percent, while permanently improving her climate resilience. This is all made possible by our team of 8,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.

Our Kenya program, founded in 2006, is our second largest. We operate under the farmer brand Tupande, serving over one million farmers and employing 2200 staff. We aim to transform every farming community in Kenya by delivering sustained food security and pathways to prosperity. tupande.co.ke.

About the Role

As a Dispatch Supervisor, you will coordinate dispatch operations to ensure timely and efficient deliveries. Your key objective will be to enhance our dispatch efficiency and contribute to our mission by effectively managing the dispatch team. You will oversee the dispatch processes and team performance. You will be a part of the Logistics Department and report directly to the assigned warehouse manager. This role is onsite based within various warehouse locations in Kenya.

Responsibilities

As a Dispatch Supervisor, you will coordinate dispatch operations to ensure timely and efficient deliveries. Your key objective will be to enhance our dispatch efficiency and contribute to our mission by managing the dispatch team. You will:

• Manage Dispatch Operations (40%):

  • Oversee all dispatch activities to ensure timely delivery of goods.
  • Collaborate with the fleet team to execute dispatch schedules for efficiency.
  • Troubleshoot and resolve any dispatch-related issues.

• Team Management (30%):

  • Supervise and provide guidance to the warehouse dispatch team.
  • Train, motivate, and evaluate the performance of dispatch staff.
  • Ensure adherence to company policies & procedures.

• Quality Control (20%):

  • Perform quality checks on goods before dispatch.
  • Ensure all outbound shipments are accurate and meet quality standards.
  • Report any discrepancies or damages to the relevant department.

• Collaboration and Communication (10%):

  • Work with other departments to ensure a seamless dispatch process.
  • Communicate effectively with drivers and fleet management.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• 2+ years of experience in dispatch management or a related field.
• 3+ years of work experience in Kenya.
• Proficiency in using warehouse management software and other relevant tools.
• Strong knowledge of logistics and supply chain management principles.
• Technical expertise in dispatch operations.
• English language proficiency is required; additional languages such as Swahili is highly beneficial.

Preferred Start Date

As soon as possible

Job Location

Kenya

Benefits

Health insurance, paid time off 

Contract Duration

1 year for 3 roles. 6 months for 6 roles.

Eligibility

This role is only open to citizens or permanent residents of Kenya.

Application Deadline

27 April 2025. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.