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Tupande Loan Management Coordinator

Kakamega, Kenya

About One Acre Fund

Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions.To learn more, please see our Why Work Here blog post.

Our Kenya program, founded in 2006, is our second largest. We operate under the farmer brand Tupande, serving over one million farmers and employing 2200 staff. We aim to transform every farming community in Kenya by delivering sustained food security and pathways to prosperity. tupande.co.ke.

About the Role

Kenya Digital Channels and Loan Management Team foresees the development and improvements of self-service digital channels for farmers. Our current client self-service platforms are USSD, Bulk SMS , 2-way SMS, Chatbot, IVR with over 3 million sessions each month and a budget of 700,000 USD annually. We also manage KYC business operations for Tupande Loan, ensuring the review and compliance of over 300,000 active loans, with a cumulative credit value exceeding 40 million USD.

As a Loan Management Coordinator you will help optimize loan operations, ensuring compliance with KYC regulations including managing KYC Compliance, automating Loan processes providing a frictionless enrollment experience for our farmers. You will manage 2-3 Direct reports. You will be part of the Digital Channels and Loan Management team Digital Team and will report directly to the Digital Channels and Loan Management Lead. This role is based in Kakamega and is a hybrid role .

Responsibilities

  • You will work with the Digital Channels & Loan Management (DC&LM) Lead to streamline KYC Compliance, minimize bottlenecks, and enhance efficiency for Tupande Loan ensuring compliance of active and completed loans.
  • You will implement best practices to maintain KYC compliance, including IPRS verification, Credit Scoring, OCR, OTP, and other enrollment checks, KYC risk mitigation and ensuring adherence to financial control requirements.
  • You will Identify opportunities by conducting field visits to gain firsthand insights for process improvement and efficiency in Loan Management.
  • You will collaborate with relevant stakeholders to implement new features, ensuring seamless workflows and operational excellence.
  • You will maintain comprehensive reporting mechanisms for loan management operations while tracking goals and service level agreements to monitor loan operations effectiveness.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. 

We are seeking someone with a background in Loan Management, Business Operations, or a related field, with an intermediate level of knowledge in analytics and compliance processes.

For this role specifically, you will have:

  • A relevant Bachelor's Degree (Business Administration, Finance, Operations Management).
  • 3+ years in Loan operations, KYC/AML compliance, or financial services.
  • Google Sheets experience with CRM or loan systems.
  • Analytical skills with knowledge in SQL, R, or Python
  • Language: English and Kiswahili are required for this role.

Preferred Start Date

As soon as possible

Job Location

Kakamega, Kenya

Benefits

Health insurance, paid time off 

Eligibility

This role is only open to citizens or permanent residents of Kenya.

Application Deadline

19 August 2025.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

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