Senior Account Manager - Nike

WHO WE ARE

On Board Experiential (OBE) is an award winning, full service, experience-led agency that creates meaningful brand experiences worldwide, with office locations in London, San Francisco, Los Angeles and NYC.  

We help brands to cut through the noise, capture consumer attention and leave lasting impressions that live beyond the shareable, streamable, screamable moment. 

We are specialists in creating extraordinary brand events – immersive, engaging and unrivalled. 

The London office is the most recent to open its doors in the OBE family, making us the new kids on the block, but backed by years of experiential experience. Boasting a heavy hitting portfolio of incredibly active brands and a range of well-established partners, we’re well set for an exciting future.  

We are looking to add to our team to work across one of our most high-profile accounts, Nike, as we continue to define experiential marketing and help achieve targeted growth. 

We work with brands that care. Brands that value meaningful relationships. Brands that are prepared to challenge what’s gone before. Brands that aren’t prepared to settle for OK. Brands that want the competitive advantage. Brands that act. 

 We are OBE and we’re a team of experiential playmakers. 

 

THE ROLE

The Senior Account Manager is a senior driving force behind our daily client work, the ultimate multi-tasker that knows our major clients’ projects better than anyone and keeps every element of delivery to time, to task and to budget whilst producing best in class in-person moments. They also form a part of the extended SMT within the agency and start to take on a leadership role, both internally with the team and externally with clients. This is a hybrid role of account management & event production with key responsibilities including:

• Account Management
• Project Management
• Project Strategy
• Creative 
• Execution
• Team Leadership
• Operational planning & execution 
• Creative thinking 

The Senior Account Manager will manage multiple projects for one of the agency’s biggest and high-profile clients, Nike. From large scale campaigns to smaller bespoke experiential activations in a wide range of settings across Running, Football, Fitness, Retail and more. They will lead project teams containing specialist expertise, most commonly in event production but also team members with specific focuses on customer, creative, marketing and technology.

The Senior Account Manager is the lynchpin between the client and the wider project delivery team, working closely with their colleagues to manage experiential campaigns and ensure they are delivered in line with the client spec. A multi skilled individual and an exceptional administrator with a high-level capacity for figures, the Senior Account Manager has the ability to react to different client requirements and the needs of the team at a senior level. 

The Senior Account Manager is responsible for ensuring that work is being delivered to client expectation at the highest standard and that everything is running as expected at all times.

On a day to day basis, the Senior Account Manager leads the creative collaboration with colleagues and the client in order to deliver high quality campaigns. Fresh thinking is part of our DNA, to bring disruptive and innovative ideas to all of our campaigns and the Senior Account Manager plays a fundamental role in the process of creative solutions for our client work.

The Senior Account Manager has the highest level of understanding of their clients’ needs, their brand and the space in which they operate. This allows the role to strategically advise our clients at a senior level as part of our service offer.

  

RESPONSIBILITIES

The Senior Account Manager role is varied, and you are responsible for:

Account Management

• Driving longstanding relationships with our clients 
• Being an expert of our client’s brand inside and out
• Leading growth opportunities with our existing clients
• Being the central point of contact for all client needs
• Effectively communicating project requirements to the client
• Being the connection between the client and the delivery team, both day to day and at a senior level
• Confident presentation skills both internally and client facing
• Have a broad and expanding knowledge of industry suppliers

Project Management

• Leading the internal project team to ensure that all projects are to task, to time and to budget
• Driving a central Critical Path for each piece of client work
• Driving central project documentation for client projects
• Quality assurance across all elements of project delivery
• Overseeing project meeting infrastructure, both internally and externally
• Efficient delegation across the wider team as required
• Budget management as the ultimate project budget holder

Experiential Delivery 

• Have a fresh thinking mindset and are constantly pushing boundaries 
• Has a passion / obsession for our client’s consumers and how we can curate the highest level of experience for them
• Lead on the provision of innovative and creative solutions in the design and delivery phase of campaigns
• Implement the executional plan in line with client requirements or oversee the team’s implementation of the executional plan
• Leading the safe and successful delivery of the agency’s experiential work across all aspects, including but not limited to:
• Licensing permits and consultation
• Venue Management
• Branding
• Customer / Event Experience
• Sporting Management
• Production & Logistics
• Show Management
• Stakeholder Management
• Staffing
• Health & Safety
• Monitor and track your workload against the Critical Path via Monday.com for which you must have an excellent working knowledge
• Collaborate closely with specialist Producers for bigger experiential deliveries

Financial Management

• Managing the creation of new client/internal budgets from scratch
• Leading project finance management across all areas of the budget
• Reporting on financial status of a project and/or a client as a whole to the SMT
• Being a senior champion for company finance protocols and helping to ensure these are followed by the team at all times

Creative and Strategy

• Being a creative leader within the team
• Ensuring a culture of creativity and innovation exists across all project work
• Being a creative champion for our clients and across new business opportunities
• Delivering strategic services for our clients as required

Cross Department Support

• At times, all members of the OBE London team are required to support across other departmental work, even if this is not core to a specific individual’s role
• Senior Account Managers should strive to have a good working knowledge of each part of the company’s offer and how this relates to our client work 
• Good knowledge of OBE Worldwide services and what relevant teams are delivering for clients

People Management & Leadership

• Day to day management and upskilling of your project team
• Line management of key members of the team, up to Manager level and up to a maximum of 3 direct reports
• Empowerment of the wider team as required, helping to ensure they have the tools, knowledge and skills required to lead on OBE’s behalf
• Create outstanding working relationships with all teams across multiple areas of specialism
• Providing timely and accurate quality reports to the SMT
• Working collaboratively with the client and ensuring that our team is effectively being an extension of their team
• Sitting on the Extended SMT, the Senior Account Manager will have an input into some elements of the strategic running of the agency

 

ABOUT THE PERSON

As the Senior Account Manager you:

• Are passionate about brand and experiential marketing in the sports and entertainment space
• Build outstanding relationships with clients
• Have exceptional communications skills both internally and externally
• Demonstrate leadership skills
• Can manage a high performance team
• Have line management experience
• Have a proven track record of competent project management and thrive off process
• Have a proven track record of managing high level experiences of scale in a variety of settings 
• Can work across multiple projects, of scale
• Have a DNA of fresh thinking to create disruptive campaigns 
• Are highly organised and administratively strong
• Are confident in using and championing agency project tracking and finance platforms
• Have great interpersonal skills
• Are a high level problem solver and solutions driven
• Are an expert in the production of experiential marketing campaigns 
• Have the vision and the ability to see the big picture
• Approach all of your work with creativity at it’s heart
• Have an exceptional eye for detail
• Thrive under pressure and are approachable at all times
• Have a high end working knowledge of experiential marketing
• Are an aspiring leader for more junior members of the team

 

PACKAGE

Contract: Permanent 

Hours: 37.5 hours a week

Location: Hybrid (Ability to attend Soho Works, 180 The Strand every Wednesday and at least one other day per week)

Salary: £40,000 - £50,000 (depending on experience)

Holiday: 25 days annual leave, Bank Holidays & time off in lieu for every weekend day worked

Benefits:

• Pension contribution
• Bonus scheme
• Birthday entitlement 
• Move in day
• Flexi Friday and working policy
• Sabbatical opportunities
• Profession development and training 
• Cycle to work scheme 
• Approaches to wellness and physical activity 
• Quarterly team outings 

 

THE APPLICATION PROCESS

We treat all applications on a level playing field, we are striving to create a diverse team that share different cultures, backgrounds and experiences to inform and enhance the campaigns we create. 

To apply for the role please submit your CV and covering letter outlining why you are right for the role.

The closing date for applications is Thursday 12 December.