Manager of Clinical

About the Company:

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

About the Role: 

The Manager, Clinical will drive our client centered culture by thoughtfully balancing the pace of working in a start-up and leading diverse clinical teams. Candidates must be licensed Masters level Clinicians or Psychologists who are committed to the importance of systematic thinking, measurement informed care and passion for creating an environment where clinicians can thrive. This position will maintain a small clinical case-load as well as daily team management, providing strong, consultative management. It is our goal to create a clinical culture that will lead to the best care for our clients.

Management Responsibilities Include: 

• Ensures a safe, secure, and compliant work environment.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
• Build and manage a high-performing team, including hiring, training, and development.
• Provide leadership to the team, including setting goals, providing guidance, and ensuring the team's overall success.
• Set performance expectations and goals for team members. Conduct regular performance evaluations, provide feedback, and address performance issues. 
• Identify skill gaps within the team and develop strategies for filling those gaps. Support employee development through training, mentoring, and coaching. Identify high-potential employees and create succession plans.

Duties/Responsibilities: 

• Building Culture and Community 
• Team Leadership: Engaging in our “One Octave” community by leading a weekly case consultation group, supporting team members by providing feedback on performance, supporting your team by developing communication plans to  share information across the organization.
• Recruitment: Lead hiring of the best-fit clinicians and being accountable for smooth onboarding; participating in interview panels for peer manager hires.
• Enterprise Collaboration: Supporting cross-functional work (e.g. DEI initiatives, product, marketing, clinical research projects), embodying the mission and vision of Octave.
• Learning & Development: Collaborating with other clinical leaders to develop team training opportunities, sourcing speakers and subject matter experts for continued learning.
• Community Events: Plan offsites, clinic and cross-functional culture-building activities to maintain cohesion across the organization.
• People Management 
• Equitably lead and retain the best providers, with the objective of building a diverse and inclusive team.
• Monitor clinician schedules for full utilization, lean in to understand clinical caseload risks (including burnout prevention), manage PTO, sick days, CEUs in service of career development, management of caseload, and facilitation of employee engagement.
• Ensure clinician compliance with regulations, safety protocols, documentation standards.
• Adherence to best practices based on the licensure of your team.
• Meeting 1-on-1 as needed with clinicians to discuss cases, content, performance  and provide career development and performance feedback.
• Point-person for clinical issues related to risk/legal/limits of Octave services.
• Leading team meetings for collaboration between clinicians and other parts of the company. Facilitate flow of communication from team level to other parts of the company. 
• Clinical Care
• Conduct Assessments: Perform comprehensive assessments to understand clients' psychological and emotional needs, including gathering information about their background, medical history, and presenting issues.
• Develop Treatment Plans: Create individualized treatment plans with measurable goals that align with clients' needs and therapeutic objectives.
• Provide Therapy: Deliver evidence-based therapy interventions. Engage clients in a therapeutic process that fosters self-awareness, resilience, and positive change.
• Monitor Progress: Track client progress using standardized measures such as the PHQ9 and GAD7,and adjust treatment plans as needed to meet evolving needs and goals, providing feedback and encouragement.
• Crisis Intervention: Respond to clients in crisis, using de-escalation techniques and assessing safety risks, with follow-up action as necessary.
• Collaborate with Multidisciplinary Teams: Work closely with other healthcare professionals, such as psychiatrists, social workers, case managers, and primary care providers, to provide comprehensive care and coordinate treatment.
• Document Sessions: Maintain detailed, accurate, and confidential records of client interactions, treatment plans, and progress notes in accordance with organizational policies and professional standards.
• Stay Informed on Best Practices: Keep up-to-date on current research, treatment methods, and clinical best practices to ensure high-quality care.
• Participate in Supervision and Training: Attend regular supervision sessions, staff meetings, and professional development opportunities to enhance skills and remain compliant with licensing requirements.
• Assignment Participation: Complete weekly administrative tasks including attendance of team/manager meetings, contribution to company initiatives such as Quality Assurance (QA) note review, and special projects as assigned
• Client Caseload Management: Maintain and manage a small caseload of 5-10 clients, ensuring that each receives personalized care and attention.

Required Skills:

• Champion the mission and vision to increase access to the highest quality clinical care.
• Can be accountable for managing your team to perform to meet organizational goals.
• Committed to working as part of a growing team.
• Can focus and navigate amongst the ambiguity and the ever-iterative nature of a startup.
• Display strong people management skills, including the ability to engage and coach for performance improvement and leverage HR and clinical leadership teams for support.
• Have a strong foundation and belief in evidence informed practice.
• Believe that strong case conceptualization is a key tenant of quality therapy.
• Thrive and can participate in a culture of thoughtful feedback and transparency.

Preferred Qualifications:

• At least 2 years of related post-license clinical experience preferred
• Previous experience managing a team of clinicians required
• PsyD, PhD, LMFT, LPCC or LCSW required
• Master’s Degree or higher from an accredited school of Social Work, Psychology, Counseling or Marriage, or Family and Child Counseling
• Must be registered with either the California Board of Behavioral Science as an LMFT, LCSW, or LPCC or California Board of Psychology as a Licensed Psychologist.
• Required to maintain appropriate licensure through the California Board of Behavioral Science.

Octave's Company Values:

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
• There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. 
• Must be able to observe and communicate information on company provided laptop. 
• Move up to 10 pounds on occasion. 
• Must be eligible to work in the United States without sponsorship now or in the future.

Compensation:

Octave is committed to pay equity. To maintain our commitment to pay equity, Octave will follow Pay Transparency regulations on all open job postings.  Current Pay Transparency laws require companies to include a position's salary or hourly wage range (not including bonuses or equity-based compensation) in any internal or external job posting. This requirement extends to job postings published by a third party at an employer's request.

Octave will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Octave’s legal duty to furnish information.

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future. 

The salary range is for zone 1 $98,400 - $116,900.

All zones are eligible for equity in the form of stock options, plus target bonus incentives based on performance.

Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans. Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available. Octave offers generous Paid Time Off as well as paid parental leave benefits. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Application Instructions:

Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.