Sr. NOC Engineer (@Remote, Chile and Colombia)

We are looking for a Senior Operations Engineer to join our Network Operations Center (NOC) night team. In this role, you will be a strong contributor to maintaining the operational health of complex cloud infrastructure systems. You will leverage advanced monitoring tools, including AWS Cloudwatch, Datadog, and Cloudflare, to ensure the reliability, availability, and performance of customer systems. Your experience and technical expertise will help drive improvements in monitoring, incident response, and customer satisfaction. Upon the improvements of processes already established for our 24x7 Virtual Operations Center. Critical tasks include preventing and/or mitigating customer impact by monitoring, identifying, triaging, and resolving issues. As a team member, you will work with other engineering teams on escalations to ensure our services remain available, secure, and performing at world-class levels. You’ll participate in continuous improvement initiatives by creating, updating, and evolving alerts, as well as runbooks and operational processes.

This role is only available outside the US and not available to any individual based within the US or any US territory.

Responsibilities

• Provide first response and act as reference for the team for the monitoring, troubleshooting, and resolution of complex incidents within the cloud infrastructure, working closely to other Engineering teams
• Develop and implement best practices for monitoring, response and fulfillment of our Incident, Change and Service Request queues
• Analyze system logs and performance metrics to identify issues and improve overall system reliability
• Collaborate with engineering teams to optimize and introduce new monitoring solutions; coordinate incident response when service impacts occur and support the Post-Mortem efforts to prevent recurrence
• The NOC is 24x7, team members are required to work shifts that include nights, weekends, and holidays
• Maintain a solid understanding of cloud infrastructure and services, enhancing your technical skills over time

Requirements

• A proven track record - At least 5 years success with highly-scaled internet/ mobile application environments, including 3 years working in a Security Operations Center (SOC) or Network Operations Center (NOC)
• Sense of urgency - you rapidly acknowledge and engage on alerts maintaining our excellent team SLAs
• Knowledge in Incident and Problem Management, ITSM tools (like Jira, Zendesk, Confluence)
• Hunger to continue learning new technologies - UNIX/Linux and Cloud System administration experience and are eager to expand that skill set  
• Ability to think critically and strategically in a fast-paced, customer-centric environment
• Expert-level proficiency in industry leading tools for infrastructure and application monitoring (like AWS Cloudwatch, Datadog, Splunk, CloudFlare)
• Strong communication skills with the ability to convey complex technical issues to both technical and non-technical stakeholders (English is required)
• Customer obsessed with technical curiosity - You are skilled at breaking down complex technical issues. You enjoy using available tools and data to not only fix issues, for our customers but prevent them from happening again
• Ability to work in a fast-paced environment and adapt to changing priorities
• Bachelors in Information Systems, or equivalent experience
• Excellent high speed connectivity from home 
• AWS CCP Certification required 
• ITIL Foundation is a plus
• Excellent communication skills both written and spoken (fluency in English required)

About OfferUp:

OfferUp is the largest mobile marketplace for local buyers and sellers in the U.S. We are changing the way people buy and sell in their communities by providing a uniquely simple and trusted experience on our iOS and Android apps. Our goal is to be the platform of choice for local commerce by connecting buyers and sellers through an interface that makes selling an item as easy as snapping a picture from a mobile device. OfferUp was founded in 2011 and has grown to serve local markets across the U.S. with more than 1 in 5 adults using OfferUp in 2022.

More About OfferUp At a Glance

• Top 10 Shopping app in the App Store and Google Play Store for three years
• 15%+ of adults in several markets use OfferUp every month (LA, Miami, Phoenix, Seattle, Las Vegas, Riverside, Orlando)
• OfferUp works directly with nearly 2000 US law enforcement agencies to build trust in local communities

OfferUp is changing the way people buy and sell locally, and we’ve built a dynamic team to do it. To learn more about what it’s like to work at OfferUp, check out our blog: https://blog.offerup.com

OfferUp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, OfferUp complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

OfferUp expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OfferUp’s employees to perform their job duties may result in discipline up to and including discharge.