Trust & Safety Investigator (Hybrid @ Bellevue, WA)

The OfferUp Trust & Safety team plays an important role in helping keep OfferUp a safe and trusted local marketplace. We partner closely with Legal, Customer Service, Analytics, and law enforcement agencies to identify harmful activity, protect our users, and support investigations when needed.

We’re looking for a highly curious and resourceful Investigator to join the team. This role is ideal for someone who naturally asks questions, enjoys digging into details, and likes solving problems others might overlook.

You don’t need years of investigative experience, but you do need strong instincts for asking the right questions, following information across systems, and connecting dots. This position works under the direction of the Trust & Safety Manager, who will provide ongoing mentorship, hands-on training, and a structured onboarding plan to help you build the skills needed to investigate fraud and suspicious activity on our marketplace.

If you’re the type of person who notices when something doesn’t add up and can’t resist figuring out why, you’ll likely thrive here.

Here's more of what you will get to do

• Investigate reports of suspected fraud or criminal activity within the OfferUp marketplace
• Ask questions, review data, and follow investigative leads to understand what occurred
• Use internal tools and available information to identify patterns and uncover suspicious behavior
• Accurately document cases in our case management system, ensuring information is clear and complete
• Support responses to law enforcement requests under team guidance
• Handle sensitive and confidential information with care and professionalism
• Monitor trends in fraud, scams, and marketplace abuse
• Assist with escalated incidents and help the team respond quickly to emerging risks
• Collaborate with internal teams to better understand issues and prevent future incidents
• Prepare clear and concise summaries of investigative findings

You'll thrive in this role if you have: 

• A naturally curious mindset — you ask questions and want to understand how things work
• Strong problem-solving instincts and willingness to dig deeper when something doesn’t make sense
• Resourcefulness in finding information and connecting dots across multiple sources
• High attention to detail and strong organizational skills
• Ability to analyze information and make thoughtful decisions with guidance
• Clear written and verbal communication skills
• Comfort learning new tools, systems, and processes
• Ability to manage confidential information responsibly
• Ability to adapt quickly in a collaborative and evolving environment
• Available to work occasional evenings, weekends, or holidays as part of “on-call” coverage

Helpful, but Not Required

• Coursework or interest in criminal justice, cybersecurity, fraud prevention, or Trust & Safety
• Experience in customer service, retail operations, analytics, or similar investigative/problem-solving roles
• Bilingual skills
• Interest in online safety, digital marketplaces, or investigations

Compensation: $33 / hour

OfferUp offers a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Individual salaries within our ranges are determined through a variety of factors, including but not limited to education, experience, knowledge, skills, and geography. All roles will receive equity in OfferUp as part of their compensation, the amount of equity varying depending on the individual’s level and experience.

Benefits (all US roles): In addition to our compensation package, this role is eligible to enroll in health insurance, healthcare savings and spending accounts, retirement savings benefits (401(k) plan with match), basic and voluntary life insurance, disability benefits, and paid time off for sick leave, family and/or medical leave, vacation, and 12 company holidays. In regard to vacation time, OfferUp has a flexible vacation policy, and, in general, full-time, exempt employees will be expected to take 3-5 weeks (15-30 days) of pre-planned vacation time per year. Vacation needs are flexible and will naturally vary from year to year based on individual circumstances and business needs. In regard to sick time, all full-time employees (exempt and non-exempt) will be granted 12 days (96 hours) of sick time per year (pro-rated if the start date is other than January 1). Your recruiter can share more details about specific benefits during the interview process.

About OfferUp:

OfferUp is dedicated to creating the simplest and most trusted way for people to buy, sell, and connect in their local communities. One of the top local marketplace apps for local buyers and sellers in the U.S., OfferUp makes it easy for people to discover more of what they need—from great deals and secondhand goods to jobs, services, home rentals, and more—right in their own communities. Our trusted platform empowers millions to connect, thrive, and move life forward. 

Available on iOS and Android, OfferUp has consistently ranked among the top shopping apps. Founded in 2011 and based in Bellevue, WA, OfferUp serves local markets nationwide and was used by more than 1 in 6 adults in the U.S. in 2024. OfferUp is backed by leading investors, including Andreessen Horowitz, Warburg Pincus, GGV Capital, T. Rowe Price, and Coatue Management. https://about.offerup.com

More About OfferUp At a Glance

• Top 10 Shopping app in the App Store and Google Play Store for three years
• 15%+ of adults in several major markets use OfferUp every month (LA, Miami, Phoenix, Seattle, Las Vegas, Riverside, Orlando)
• OfferUp works directly with nearly 2000 US law enforcement agencies to build trust in local communities

OfferUp is unleashing the power of local, and we’ve built a dynamic team to do it. To learn more about working at OfferUp, check out https://about.offerup.com/people 

OfferUp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, OfferUp complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

OfferUp expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OfferUp’s employees to perform their job duties may result in discipline up to and including discharge.