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Commercial Account Manager, SMB

Canada

About OfficeSpace: 

OfficeSpace is the AI workplace management platform that helps teams plan, connect, and perform in the modern workplace. As a performance-based, PE-backed company, we hire based on merit and a willingness to do what it takes to succeed long-term. You’re a great fit for the role if you’re entrepreneurial, passionate, motivated by building at light speed, and an Agentic AI early adopter. Our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.  

What You’ll Do:

We are looking for an experienced SMB Commercial Account Manager to join our dynamic account management team. In this role, you'll be responsible for managing our small-to-medium business (SMB) accounts, driving client renewals, and identifying upsell and cross-sell opportunities to meet and exceed your sales targets. You will collaborate closely with our Client Success team, renewals team, and Client Experience function to close existing client sales efficiently. Your efforts will be instrumental in strengthening our market presence and expanding our reach within the SMB segment.

Responsibilities include:

  • Strategically manage a portfolio of SMB clients, building long-term relationships with key buyer and procurement stakeholders.

  • Drive client renewals by showcasing continuous value and aligning with clients' business outcomes.

  • Identify and capitalize on upsell and cross-sell opportunities to support revenue growth.

  • Prospect within your assigned territory or book of business to identify new opportunities for client engagement.

  • Generate new pipeline for growth accounts by cold-calling and other prospecting activities, creating net new business opportunities.

  • Achieve and surpass sales quotas by executing targeted account strategies.

  • Conduct a buyer-driven sales process focused on value-based selling approaches.

  • Collaborate with internal teams (Client Success, Product, Support, Marketing) to ensure client needs are met effectively.

  • Develop tailored proposals that highlight our products and solutions for each organization’s needs.

  • Deliver product demos for add-on modules and core OfficeSpace offerings.

  • Conduct regular account reviews to monitor engagement and satisfaction with the support of Client Success Managers.

  • Stay informed on industry trends and competitor activities to inform strategic decisions.

  • Provide detailed reports on account status, challenges, and future growth opportunities.

  • Utilize tools like Salesforce, SalesLoft, Gong, LinkedIn Sales Navigator, Gainsight, Slack, and Gmail for effective time and task management.

  • Work alongside other Account Managers and AEs to elevate team skills and industry knowledge.

  • Support ongoing product and market development by sharing client feedback and market trends.

Skills, Experience, and Mindset Required:

  • Bachelor’s degree in Business, Marketing, or a related field.

  • 2+ years of experience in account management or sales within the SMB segment, ideally in a SaaS B2B environment.

  • Proven success in client upselling, cross-selling, and renewals in a quota-driven setting.

  • Strong communication, negotiation, and presentation skills.

  • Comfortable with cold-calling and prospecting to drive new business within growth accounts.

  • Ability to manage complex accounts and collaborate effectively across internal teams.

  • Skilled in balancing client expectations with company objectives to drive continuous value.

  • Proficiency in tools such as Salesforce, SalesLoft, LinkedIn Sales Navigator, and Gong.

  • A growth-oriented mindset with a drive for continuous learning and improvement.

Why OfficeSpace?

  • High-Performance Culture: At OfficeSpace, we believe in the power of accountability, focus, and drive. Our A-Player team members work together to deliver measurable, meaningful results. We recognize and reward those who push boundaries and achieve excellence.
  • Ownership and Accountability: We trust our employees to take full ownership of their roles, providing the autonomy to innovate and the support to succeed. We seek individuals who are self-motivated and thrive in an environment where they can drive impactful outcomes.
  • Technology-Forward: As a company invested in cutting-edge technology, we integrate AI and other advanced solutions across our platform to enhance productivity, customer experience, and process efficiency. Our team members are excited by the potential of AI and proactively explore ways it can drive our success.
  • Growth Mindset: Continuous learning and improvement are integral to our culture. We encourage our team to embrace challenges, seek knowledge, and develop both personally and professionally.
  • Innovation and Agility: We foster a dynamic, fast-paced environment where fresh ideas and bold solutions are celebrated. We embrace change and thrive on turning challenges into opportunities, with a team that is agile, proactive, and resilient.
  • Collaborative, Results-Driven Environment: We value purposeful collaboration that leads to shared success and stronger results. While our team members are independent, they recognize the value of working together to drive our mission forward.
  • Competitive Benefits and Rewards: OfficeSpace offers comprehensive and competitive benefits packages globally, designed to support our team’s health, well-being, and financial security. We invest in our people so they can excel.

    OfficeSpace is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. We are committed to basing all employment-related decisions upon valid job-related factors without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, genetic information, military status, veteran status, physical or mental disability, or any other status protected by law. 

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