Digital Client Success, Scaled Programs

About OfficeSpace: 

OfficeSpace is the AI workplace management platform that helps teams plan, connect, and perform in the modern workplace. As a performance-based, PE-backed company, we hire based on merit and a willingness to do what it takes to succeed long-term. You’re a great fit for the role if you’re entrepreneurial, passionate, motivated by building at light speed, and an Agentic AI early adopter. Our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.  

Role Overview:
We're looking for a strategic, client-obsessed professional to lead our scaled digital success efforts. In this role, you will design and execute high-impact digital journeys that help clients realize the full value of our software—driving adoption, engagement, and expansion at scale.

This is not a traditional project management role. You’ll be part of our post-sales team, working cross-functionally with Client Success, Product, and Marketing to create scalable digital programs that empower clients to succeed—without requiring 1:1 engagement. Your work will directly impact retention, growth, and client satisfaction across our client base.

Key Responsibilities:

• Strategy Creation: Develop a comprehensive digital client success strategy aligned with business goals to drive product adoption, retention and value realization 
• Content Development: Partner with SMEs to develop educational, engaging, and personalized content that supports key moments in the client lifecycle.
• Journey Design and Execution:Own the design and launch of automated, data-driven enablement journeys that reach the right users with the right content at the right time.
• Analytics and Optimization: Use adoption, engagement, and satisfaction data to continuously refine programs and report on business impact.
• Cross Functional Collaboration: Work closely with the Client Success team to scale their reach, allowing CSMs to focus on high-value clients and strategic initiatives.
• Expansion Enablement: Support revenue growth by educating clients about additional features, modules, and services, driving cross-sell and upsell opportunities.
• Client Education & Learning Culture: Create and manage resources like webinars, learning materials, and courses to ensure ongoing education for clients, helping them stay up to date with product updates and best practices.

Qualifications:

• Bachelor’s degree in Marketing, Business, or related field (or equivalent experience).
• 3+ years of experience in digital client success, enablement or  lifecycle marketing in a SaaS environment.
• Proven experience building and launching client engagement strategies or adoption programs through digital channels.
• Experience working post-sales to support the client journey, ideally in a Client Success or Enablement function
• Ability to analyze data and use it to inform decision-making and iterate on programs (e.g., Pendo, Mixpanel, Salesforce, HubSpot, etc.)
• Strong content creation and communication skills—able to distill complex ideas into engaging, value-focused content
• Familiarity with client success metrics (e.g., NPS, GRR, ARR) and how they relate to enablement and adoption
• Experience with tools such as Pendo, WalkMe, Thinkific, or marketing automation platforms.

Compensation Transparency

We are committed to equitable and transparent hiring practices. Compensation details for this role are available upon request. If you would like more information regarding salary or other forms of compensation, please feel free to ask during any stage of the recruitment process.

Why OfficeSpace?

• High-Performance Culture: At OfficeSpace, we believe in the power of accountability, focus, and drive. Our A-Player team members work together to deliver measurable, meaningful results. We recognize and reward those who push boundaries and achieve excellence.
• Ownership and Accountability: We trust our employees to take full ownership of their roles, providing the autonomy to innovate and the support to succeed. We seek individuals who are self-motivated and thrive in an environment where they can drive impactful outcomes.
• Technology-Forward: As a company invested in cutting-edge technology, we integrate AI and other advanced solutions across our platform to enhance productivity, customer experience, and process efficiency. Our team members are excited by the potential of AI and proactively explore ways it can drive our success.
• Growth Mindset: Continuous learning and improvement are integral to our culture. We encourage our team to embrace challenges, seek knowledge, and develop both personally and professionally.
• Innovation and Agility: We foster a dynamic, fast-paced environment where fresh ideas and bold solutions are celebrated. We embrace change and thrive on turning challenges into opportunities, with a team that is agile, proactive, and resilient.
• Collaborative, Results-Driven Environment: We value purposeful collaboration that leads to shared success and stronger results. While our team members are independent, they recognize the value of working together to drive our mission forward.
• Competitive Benefits and Rewards: OfficeSpace offers comprehensive and competitive benefits packages globally, designed to support our team’s health, well-being, and financial security. We invest in our people so they can excel.
  
  OfficeSpace is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. We are committed to basing all employment-related decisions upon valid job-related factors without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, genetic information, military status, veteran status, physical or mental disability, or any other status protected by law.