Senior Technical Account Manager

About OfficeSpace: 

OfficeSpace is the AI workplace management platform that helps teams plan, connect, and perform in the modern workplace. As a performance-based, PE-backed company, we hire based on merit and a willingness to do what it takes to succeed long-term. You’re a great fit for the role if you’re entrepreneurial, passionate, motivated by building at light speed, and an Agentic AI early adopter. Our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.  

About The Role:

As a Senior Technical Account Manager, you shape the technical foundation that powers how our customers run their workplaces. You design solutions, guide complex integrations, and keep every system running smoothly across fast-moving enterprise environments. You lead with clarity, partner with confidence, and use AI-enabled workflows to deliver impact at scale. Your work ensures customers get the full power of OfficeSpace—and trust you to help them win every day.

What You’ll Do:

• Lead the end-to-end design of technical solutions that help customers adopt, optimize, and scale OfficeSpace.

• Translate business goals into system architecture, integration plans, and clear technical pathways.

• Pilot a suite of AI agents to automate workflows, accelerate configuration, and surface insights for customers.

• Guide customers through technical decisions—SSO, HRIS, workplace systems, data flows—and document the path forward.

• Review and refine AI-generated workflows, scripts, and integration logic to ensure accuracy and reliability.

• Own the technical health of each account and collaborate with Client Success, Engineering, Sales, and Product to keep delivery tight and predictable.

• Build clean, scalable runbooks, architecture diagrams, and configuration artifacts that ensure continuity.

• Spot risks and opportunities early—and advocate for product or process improvements that help us move faster.

What You Bring:

• 3–5 years designing and delivering enterprise technical solutions in TAM, Solutions, or Professional Services roles.

• Ability to lead confident technical conversations and convert requirements into actionable designs and workflows.

• Experience with SSO (SAML 2.0), plus working knowledge of LDAP and SCIM.

• Strong proficiency in JavaScript or Python, including reviewing and validating AI-generated scripts.

• Expertise in APIs, JSON transformations, and SQL or related database interaction.

• Comfort working with AI-enabled automation platforms and orchestration tools.

• Ability to manage multiple complex projects and keep cross-functional teams aligned.

• A mindset built for ownership—resourceful, curious, and ready to adapt as technology moves.

• Experience with systems such as Salesforce, Google Workspace, MS Office, or project management platforms.

Why OfficeSpace?

• High-Performance Culture: At OfficeSpace, we believe in the power of accountability, focus, and drive. Our A-Player team members work together to deliver measurable, meaningful results. We recognize and reward those who push boundaries and achieve excellence.
• Ownership and Accountability: We trust our employees to take full ownership of their roles, providing the autonomy to innovate and the support to succeed. We seek individuals who are self-motivated and thrive in an environment where they can drive impactful outcomes.
• Technology-Forward: As a company invested in cutting-edge technology, we integrate AI and other advanced solutions across our platform to enhance productivity, customer experience, and process efficiency. Our team members are excited by the potential of AI and proactively explore ways it can drive our success.
• Growth Mindset: Continuous learning and improvement are integral to our culture. We encourage our team to embrace challenges, seek knowledge, and develop both personally and professionally.
• Innovation and Agility: We foster a dynamic, fast-paced environment where fresh ideas and bold solutions are celebrated. We embrace change and thrive on turning challenges into opportunities, with a team that is agile, proactive, and resilient.
• Collaborative, Results-Driven Environment: We value purposeful collaboration that leads to shared success and stronger results. While our team members are independent, they recognize the value of working together to drive our mission forward.
• Competitive Benefits and Rewards: OfficeSpace offers comprehensive and competitive benefits packages globally, designed to support our team’s health, well-being, and financial security. We invest in our people so they can excel.
  
  OfficeSpace is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. We are committed to basing all employment-related decisions upon valid job-related factors without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, genetic information, military status, veteran status, physical or mental disability, or any other status protected by law.