Project Manager

About OfficeSpace: 

OfficeSpace is the AI workplace management platform that helps teams plan, connect, and perform in the modern workplace. As a performance-based, PE-backed company, we hire based on merit and a willingness to do what it takes to succeed long-term. You’re a great fit for the role if you’re entrepreneurial, passionate, motivated by building at light speed, and an Agentic AI early adopter. Our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.  

Role Summary

The Senior Technical Account Manager is responsible for designing and owning the technical solutions that enable clients to successfully adopt and optimize OfficeSpace products. This role leads the design and delivery of integrations, automations, and technical configurations across complex enterprise environments. The Senior TAM acts as the primary technical partner for clients while collaborating closely with internal teams to ensure consistent delivery of high-quality services. Success in this role means delivering solutions that meet business and technical requirements, maintaining strong client health, and driving seamless cross-system integrations.

What You'll Do

• Own the end-to-end technical solution design for client integrations, automations, and system configurations, ensuring alignment with business needs.
• Partner with Project Management, Client Success, Sales, Engineering, and Product teams to guide all technical deliverables and maintain client technical health.
• Architect and implement automated workflows using n8n or similar low code platforms to streamline data flows and cross system interactions.
• Develop advanced custom functions in JavaScript or Python to enable data transformations, API requests, and workflow logic handling.
• Analyze API documentation to design, test, and troubleshoot integrations with systems such as HRIS, SSO, IWMS, and ticketing tools.
• Establish and maintain system architectures, configuration documentation, and runbooks that ensure continuity and scalability for each client.
• Identify gaps, risks, and opportunities for technical and product improvements and advocate solutions to Product and Engineering teams.

What You Bring

• 3-5 years of enterprise-level experience delivering technical solutions in a Technical Account Manager, Solution Architect, or similar professional services role.
• Demonstrated ability to lead technical discussions with customers, translate business requirements into system designs, and document use cases and workflows.
• Experience configuring and supporting SSO using SAML 2.0 with working knowledge of LDAP and SCIM.
• Strong proficiency in JavaScript or Python with experience building automation logic, scripting solutions, and custom workflow functions.
• Expertise in API integrations, JSON data transformations, and database interaction, including SQL.
• Proven success managing complex, deadline driven projects with internal and external stakeholders while maintaining clear communication.
• Strong analytical and organizational skills with the ability to handle multiple competing priorities in a fast-paced environment.
• Experience with platforms such as Salesforce, MS Office, Google Workspace, and project management systems.
• High level of initiative, ownership, and resourcefulness with the ability to work independently and adapt quickly to new technologies.

Include travel or work environment expectations (onsite, hybrid, etc.).

Why OfficeSpace?

• High-Performance Culture: At OfficeSpace, we believe in the power of accountability, focus, and drive. Our A-Player team members work together to deliver measurable, meaningful results. We recognize and reward those who push boundaries and achieve excellence.
• Ownership and Accountability: We trust our employees to take full ownership of their roles, providing the autonomy to innovate and the support to succeed. We seek individuals who are self-motivated and thrive in an environment where they can drive impactful outcomes.
• Technology-Forward: As a company invested in cutting-edge technology, we integrate AI and other advanced solutions across our platform to enhance productivity, customer experience, and process efficiency. Our team members are excited by the potential of AI and proactively explore ways it can drive our success.
• Growth Mindset: Continuous learning and improvement are integral to our culture. We encourage our team to embrace challenges, seek knowledge, and develop both personally and professionally.
• Innovation and Agility: We foster a dynamic, fast-paced environment where fresh ideas and bold solutions are celebrated. We embrace change and thrive on turning challenges into opportunities, with a team that is agile, proactive, and resilient.
• Collaborative, Results-Driven Environment: We value purposeful collaboration that leads to shared success and stronger results. While our team members are independent, they recognize the value of working together to drive our mission forward.
• Competitive Benefits and Rewards: OfficeSpace offers comprehensive and competitive benefits packages globally, designed to support our team’s health, well-being, and financial security. We invest in our people so they can excel.
  
  OfficeSpace is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. We are committed to basing all employment-related decisions upon valid job-related factors without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, genetic information, military status, veteran status, physical or mental disability, or any other status protected by law.