Enterprise Manager, Client Success

About OfficeSpace: 

OfficeSpace is the AI workplace management platform that helps teams plan, connect, and perform in the modern workplace. As a performance-based, PE-backed company, we hire based on merit and a willingness to do what it takes to succeed long-term. You’re a great fit for the role if you’re entrepreneurial, passionate, motivated by building at light speed, and an Agentic AI early adopter. Our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.  

Role Summary: 

 

This is one of the most critical leadership roles at OfficeSpace. 

As Enterprise Client Success Team Manager, you own the success, growth, and longevity of our most complex and strategic customers. You lead senior Client Success Managers, personally steward high-stakes enterprise relationships, and sit at the center of large-scale digital workplace transformations. 

You don’t just manage accounts—you shape outcomes. You influence renewals, expansion, product direction, and how Client Success itself evolves in an AI-driven world. 

This role is built for an enterprise leader who thrives in complexity, commands trust in the room, and sees AI as a force multiplier—not a threat. 

 

What You’ll Do: 

• Lead and develop a high-performing Enterprise Client Success team—setting the standard for executive presence, strategic thinking, and commercial ownership. 

• Personally own and oversee OfficeSpace’s most complex, high-revenue, and highest-risk enterprise accounts. 

• Act as the senior escalation point for enterprise customers—resolving critical issues, navigating ambiguity, and protecting long-term relationships. 

• Partner with enterprise clients on large-scale digital workplace transformations, change management, and multi-year platform adoption. 

• Drive commercial outcomes—leading renewal strategy, expansion motions, and revenue forecasting in partnership with Sales and Finance. 

• Represent OfficeSpace on-site with enterprise customers—executive business reviews, strategic planning sessions, and key stakeholder meetings. 

• Host and lead executive-facing webinars, customer councils, and thought leadership sessions. 

• Use AI-powered insights to proactively identify churn risk, expansion opportunities, and operational blind spots across your portfolio. 

• Redesign how Enterprise Client Success operates—agentifying workflows, automating low-leverage work, and elevating human judgment where it matters most. 

• Influence product roadmap and go-to-market strategy by translating enterprise customer signal into clear, prioritized action. 

• Build a culture of accountability, innovation, and trust—hiring, coaching, and developing future CS leaders. 

 

 

What You Bring: 

• 5+ years of Client Success or Account Management experience, with direct ownership of enterprise SaaS accounts. 

• Proven experience leading large, complex customer relationships with multiple stakeholders and executive sponsors. 

• Strong track record of commercial renewals, expansions, and revenue retention in enterprise environments. 

• Demonstrated success leading or supporting large-scale digital or workplace transformations. 

• Experience managing and developing senior Client Success Managers. 

• Executive-level communication skills—you can lead a boardroom, not just a status call. 

• High comfort with on-site customer engagement, travel, and strategic facilitation. 

• Data-driven and technically fluent, with experience using CRM and CS platforms (Salesforce and Gainsight strongly preferred). 

• Deep curiosity and conviction around AI—experience leveraging automation, analytics, and AI agents to fundamentally improve how Client Success operates. 

• Ownership mindset. You take responsibility for outcomes, not just activities. 

Why OfficeSpace?

• High-Performance Culture: At OfficeSpace, we believe in the power of accountability, focus, and drive. Our A-Player team members work together to deliver measurable, meaningful results. We recognize and reward those who push boundaries and achieve excellence.
• Ownership and Accountability: We trust our employees to take full ownership of their roles, providing the autonomy to innovate and the support to succeed. We seek individuals who are self-motivated and thrive in an environment where they can drive impactful outcomes.
• Technology-Forward: As a company invested in cutting-edge technology, we integrate AI and other advanced solutions across our platform to enhance productivity, customer experience, and process efficiency. Our team members are excited by the potential of AI and proactively explore ways it can drive our success.
• Growth Mindset: Continuous learning and improvement are integral to our culture. We encourage our team to embrace challenges, seek knowledge, and develop both personally and professionally.
• Innovation and Agility: We foster a dynamic, fast-paced environment where fresh ideas and bold solutions are celebrated. We embrace change and thrive on turning challenges into opportunities, with a team that is agile, proactive, and resilient.
• Collaborative, Results-Driven Environment: We value purposeful collaboration that leads to shared success and stronger results. While our team members are independent, they recognize the value of working together to drive our mission forward.
• Competitive Benefits and Rewards: OfficeSpace offers comprehensive and competitive benefits packages globally, designed to support our team’s health, well-being, and financial security. We invest in our people so they can excel.
  
  OfficeSpace is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. We are committed to basing all employment-related decisions upon valid job-related factors without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, genetic information, military status, veteran status, physical or mental disability, or any other status protected by law.