​Sales Intake Team Lead

About Offshore Launch:

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.

Why Join Offshore Launch?

• Impact the growth and success of small and medium-sized businesses.
• Work in a people-first, remote environment that values growth and ongoing development.
• Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
• Contribute to a culture that values partnership, service, and excellence.

Your Role:

As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:

• Membership in the Offshore Launch Slack workspace
• Bi-weekly All Team meetings
• Monthly reviews

Your job is to help the Client succeed.

Our job is to help you succeed.

 

Responsibilities:

• Handle inbound and warm transfer calls from lead providers and marketing partners.
• Quickly qualify customer interest and intent, and schedule appointments for sales reps.
• Build rapport and excitement on calls—setting the stage for a successful first meeting.

• Confirm scheduled appointments via outbound calls.
• Conduct follow-up calls with leads who have shown interest but not yet booked.
• Re-engage aged CRM leads through outbound outreach as needed.

• Help build and refine call scripts, objection handling guides, and qualification flows.
• Lead role play sessions and live coaching for intake reps.
• Monitor call performance (booking rates, quality scores) and report insights to leadership.
• Support continuous improvement efforts by bringing voice-of-customer feedback into team processes.

   

Requirements: 

• 3+ years of experience in a call center, lead intake, appointment setting, or inside sales role.
• Experience in residential solar or roofing.
• 1+ year experience in a lead or coaching role within a team environment (formal title not required—if you acted as the "go-to" rep, we want to hear about it).
• Strong ability to build rapport quickly, ask great qualifying questions, and handle objections professionally.
• Highly organized, self-directed, and comfortable working in a fast-moving environment with light daily oversight.
• Familiarity with CRM systems and call tracking software.
• Ownership mentality—you think beyond the script and find ways to continuously improve.

   

Compensation & Benefits

- $800-$1250 depending on experience with $500 bonus at 90 days
- 13th month pay
- Performance-based bonuses
- Comprehensive HMO policy, including dependents.
- Annual continuing education budget to support professional development

 

Note:

The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.

Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.