Client Success Manager
About Offshore Launch:
Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.
Why Join Offshore Launch?
- Impact the growth and success of small and medium-sized businesses.
- Work in a people-first, remote environment that values growth and ongoing development.
- Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
- Contribute to a culture that values partnership, service, and excellence.
Your Role:
As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.
You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:
- Membership in the Offshore Launch Slack workspace
- Bi-weekly All Team meetings
- Monthly reviews
Your job is to help the Client succeed.
Our job is to help you succeed.
About the Client:
You'll own the full client experience — from kickoff to completion — ensuring every engagement runs smoothly and every client gets results. Acting as the connective tissue between coaches, clients, and leadership, you'll transform our 37-step client journey into a consistently excellent, predictable experience. This role is central to accountability, performance reporting, and client outcomes.
Responsibilities:
- Keep clients on track. Maintain a simple green/yellow/red status for every account and send weekly updates to clients, coaches, and the CEO covering wins, next steps, and blockers.
- Coordinate coaching operations. Work with coaches to manage travel, meeting scheduling, and client assignments — so nothing slips through the cracks.
- Monitor performance weekly. Track key client and coach metrics, interpret the data, and surface actionable insights — not just numbers.
- Own session quality. Ensure expectations are crystal clear before and after every coaching session, and follow up firmly — but warmly — to make sure commitments are met.
- Drive continuous improvement. Identify and implement at least one meaningful enhancement to the client experience each month.
Requirements:
- 3–5+ years in client success, project management, or operations — professional services or coaching background a strong plus.
- Proven track record managing multiple client accounts simultaneously, with outcomes to show for it.
- Exceptional written communication — clear, professional, and warm. You know when to push and when to reassure.
- Meticulous organizational skills — you manage timelines, deliverables, and details without letting things fall apart.
- Comfortable in ClickUp, a CRM, or similar project management tools. You use systems — you don't fight them.
- A true self-starter. You take ownership, stay calm under pressure, and adapt without needing to be redirected.
Compensation & Benefits (to be provided by Offshore Launch):
- Up to $1,800/mo depending on experience
- Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores
- 13th month pay
- Performance-based bonuses
- Comprehensive HMO policy, including dependents.
- Annual continuing education budget to support professional development
Note:
The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.
Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.
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