Sr .Technical Services Manager, Technical Delivery Lead

At VML & Ogilvy we create connected brands with a focus on omnichannel experiences. We resist the usual ways of seeing, doing and thinking — harnessing creativity, technology and culture — to reimagine the entire connected consumer experience. We aim to create work that becomes part of people’s lives, to drive value for our clients and, in the best of cases, to impact the world. 

Job Overview 

We are seeking a highly skilled and innovative Sr .Technical Services Manager, Technical Delivery Lead to bridge the gap between client needs and technical solutions within our creative agency. The ideal candidate possesses a strong understanding of both data and marketing and technical domains, with the ability to translate complex business requirements into effective and scalable solutions. You will work closely with clients, creative teams, and technical teams to design and implement solutions that meet project objectives and shape the technical direction for our clients. We are hoping you can be hands–on with teams as well as consultative with clients. 

Key Accountabilities 

CLIENT EXPERIENCE & VALUE AT PARTNERSHIP:

• Build a customer-centric culture and practices focusing on "Customer Delight" by delivering an exceptional customer experience. Build strategic value and partnership, and effective growing relationship. 
• Deliver in partnership with Account Leads via proactive delivery of Thought and Technical Leadership practices to clients. Develop case studies to showcase account success. 
• Meet with clients to understand their business challenges and technical requirements. 
• Translate client requirements into technical specifications and solution designs. 
• Design and architect technical solutions that are scalable, reliable, and cost-effective. 
• Collaborate with creative teams to ensure that solutions align with creative vision and brand guidelines

OPERATIONAL & DELIVERY EXCELLENCE:

• Optimize operational efficiency as a catalyst for business success, streamlining technical processes, maximizing resource technical efficiency & utilization, minimizing project delays, number of Technical showstoppers, and fostering a culture of continuous improvement to drive sustainable growth and profitability. Commit to delivery excellence and driving innovation to achieve unparalleled results and scalable growth.   
• Help identify and implement ways to improve operational efficiency and Tech project delivery.  
• Able to own and drive to resolve technical escalations that occur with a book of business.
• Oversees production of identified projects, ensuring quality standards and clients' expectations are met. 
• Evaluate and recommend new technologies and tools to enhance our offerings.
• Work with technical teams to implement and deploy solutions, ensuring quality and performance.
• Provide technical guidance and support to clients and internal teams. 

CAPABILITY DEVELOPMENT & INNOVATION:

• Continuously challenge boundaries and pioneer cutting-edge solutions and propel sustainable growth.
• Inspire to adapt, upskill to be at par with trends in the industry and also contribute strategic insights, innovative ideas to fuel the organization's influence, reputation, and growth.
• Empower business growth through continuous capability development, nurturing talent, fostering expertise, and cultivating a culture of learning and innovation to stay ahead in the ever-evolving field of marketing technology. 
• Stay up-to-date on the latest technologies and industry best practices. 

BUSINESS GROWTH:

• Accelerate business growth by focusing on solving clients' known and unknown challenges, finding ways to service in a new way and pioneering innovative solutions that surpass industry standards.
• Work closely with clients and internal stakeholders to identify business needs and translate them into technical requirements and solutions. 
• Assist with Business Development activities, including technical presentations, demonstrations and proposal development to direct prospects and clients and other WPP companies. 

COMPANY & CULTURE:

• Forge a thriving company culture that fuels innovation, nurtures talent, and fosters collaboration. 

Qualifications 

• Ability to manage internal stakeholders and client stakeholders.
• Have worked in small/large teams and clients locally and regionally to deliver projects.
• Excellent problem-solving skills and the ability to translate business requirements into technical solutions. Understanding how to work with product design teams is a plus.
• 5-8 years of experience in the field of creative digital environment, preferably within a marketing company or technology company as a Marketing Technologies as a Solution Architect, Presales, Technical Sales or Technical Project Management with proven examples to illustrate experience in the roles mentioned above.
• Exposure to Data-related projects like RFM, BI, ML, AI, Gen AI is preferred.
• Strong understanding of architectural principles, design patterns, and best practices in software development. Can provide solutions for high performance and scalability architecture.
• Experience in designing and implementing end-to-end solutions, from requirements gathering to deployment and maintenance.
• Results oriented, outstanding attention to detail, ability to prioritize and meet deadlines. Attention to Detail is a MUST.
• Skilled or Certified in Adobe, Salesforce, CDP, Loyalty Platforms, is preferred.
• Bilingual proficiency in Japanese and English (written and spoken).
• Strong understanding of web technologies, mobile development, cloud computing, and digital marketing platforms.
• Experience designing and implementing solutions for various digital channels (web, mobile, social media).
• Ability to work effectively in a fast-paced, collaborative environment. 

About Us 

VML & Ogilvy Japan GK was established in April 2019 as a partnership between Geometry Global and The Ogilvy Group to enhance our offering to brands in Japan in support of their business ambitions and marketing objectives. We believe in the power of creativity to drive meaningful change that delivers positive business outcomes. Now more than ever the ability for an agency to flex and adapt to clients changing needs is vital in the application of communications, brand experience, commerce and technology. Our blend of global and local expertise and marketing capability is designed to meet the challenges of today while setting our clients up for success from tomorrow and beyond.  

VML & Ogilvy Japan GK is a WPP company (NASDAQ: WWPGY). 

VML & Ogilvy Japan GK embraces and celebrates diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide creative agency that represents global clients. The more inclusive we are, the more brilliant work we can create together.