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Developer Support Engineer

Tokyo, Japan

Oktaを知る

Oktaは、世界のアイデンティティ企業です。すべての人が、どこでも、どんなデバイスでも、どんなアプリでも、どんなテクノロジーでも安全に利用できるようにします。Oktaのワークフォースおよびカスタマーアイデンティティは、安全かつ柔軟なアクセス、認証、自動化を可能にし、人々がデジタル世界を移動する方法を変え、アイデンティティをビジネスのセキュリティと成長の中核に据えることができます。

Oktaでは、さまざまな視点や経験を歓迎します。私たちは、すべてのチェック項目に当てはまる人を求めているわけではありません。生涯をかけて学ぶ姿勢のある方や、ユニークな経験で私たちのチームをより良くしてくれる人を求めています。

私たちのチームに参加しませんか?私たちは、アイデンティティがあなたのものである世界を築いています。

業務内容

  • Customer Identity SaaSソリューションを導入したお客様のサポート、技術的および非技術的なお客様の問題をタイムリーに解決します。
  • サポートチケットの運用管理
  • お客様との良好な関係の構築と維持、および最高レベルの顧客満足度の達成
  • お客様の問題を責任を持って対応し、初期トラブルシューティング、根本原因の特定、問題の解決に努めます。
  • 応答の質、応答の迅速性、全体的な顧客体験においてお客様の期待値を超えます。
  • 社内外の窓口となり、できる限り迅速に解決されるよう努めます。
  • ビジネスおよび技術的な分析スキル、および開発ライフサイクルの知識を活用して、複雑な問題を解決し、ベストプラクティスの推進を図ります。
  • 顧客満足の達成のため、会社の他の部門と協力して対応します。
  • 製品分野に特化した知識をサポート内で共有し、協力の文化を促進します。

求められるスキル

  • 2年以上の技術サポートおよび/またはソフトウェア開発の経験
  • 少なくとも1つのプログラミング言語に習熟していること;理想的にはJavaScript、もしくは、Python、Swift、Java
  • 高い分析力と問題解決能力
  • セルフスターターで、複雑で難しいコンセプトでも、最小限の支援でスピードアップできる
  • 複数の複雑な作業を迅速に切り替える能力
  • 問題の根本原因を効率的に特定するために、問題を基本的な構成要素に細分化する直感的な能力
  • お客様満足の確保・向上 — お客様対応のために、常に一歩先を行く
  • コミュニケーション能力とプレゼンテーション能力を備えたチームプレーヤー
  • 積極性 ー 潜在的な問題に対して、機会を特定し、先手を打つ
  • 継続的な成長 — 常に改善点を探し、改善計画を立て、それを実行する
  • ネイティブレベルの日本語とビジネスレベルの英語

テクニカルドメインフォーカス

  • ソフトウェア開発の基礎と一般的なアーキテクチャの知識
  • HTTP、暗号化、基本的なセキュリティの概念に関する知識
  • 認証と認可の概念に関する理解



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