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UX Researcher

San Jose, California, United States

Who We Are

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.
 
We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

About the Opportunity

Global Research at OKX is a team of 8 researchers across the world, we drive customer centricity and innovation for the company, by delivering customer voice and insights into all phases of product development to make products usable and useful. We work in agile and embedded model, working very closely with product and design teams to implement our insights.
 

What You’ll Be Doing

  • Identify research opportunities with product managers, product designers, content designers, and/or data analysts
  • Build research panels and continuous user feedback loop.
  • Generate research roadmaps and secure consensus from stakeholders on scope and deliverable timelines
  • Lead and execute a variety of qualitative and quantitative research projects from planning to facilitation to reporting
  • Communicate research insights in credible ways to help teams understand the needs of our users

What We Look For In You

  • Bachelor's degree
  • 5+ years of experience leading research studies: planning, recruiting, executing, analyzing, and activating. We expect to hear examples of how your research influenced product and design team decision-making
  • Solid understanding of primary qualitative and quantitative research methodologies such as usability tests, interviews, surveys, card sorting, tree testing, and know when these are best used. Additionally, you combine these with data sources like product data and support tickets to understand user needs holistically
  • Excellent communication and facilitation skills, including educating the team about user research
  • Strong problem-solving skills and ability to work autonomously in a fast-paced work environment
  • Candidates with more experience will be considered as Senior UX Researcher
  • Experience working with product teams (PM, Design and more)

Nice to Haves

  • Knowledge and interest in the blockchain and fintech industry
  • Bilingual in Mandarin or Turkish
 

Perks & Benefits

  • Competitive total compensation package
  • L&D programs and Education subsidy for employees' growth and development
  • Various team building programs and company events
  • Wellness and meal allowances 
  • Comprehensive healthcare schemes for employees and dependents
  • More that we love to tell you along the process!

 

OKX Statement:

OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
  • The salary range for this position is $158,391 - $286,222
  • The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.


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