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Business Product Manager/Product Expert - Operational Efficiency
Kuala Lumpur, Malaysia
Who We Are:
Centauri Services and Technology Sdn. Bhd provides customer support and back end support services to OK Group, an international conglomerate specialising in fintech and blockchain technology. The OK Group is most well known for OKX-one of the world's largest digital assets exchange platforms.
In recent years, OKX has developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments.
Job Responsibilities
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Collaborate with Compliance Product & Operations, Customer Service, and other cross-functional teams to streamline processes, reduce bottlenecks, and drive continuous operational efficiency improvements.
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Identify inefficiencies in current workflows and develop innovative solutions to optimize cross-team operations.
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Take a user-centric approach to identify potential touchpoints in customer service and operations, collaborating with relevant teams to enhance these areas and ensure a seamless user experience.
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Design and implement strategies for operational efficiency improvements, focusing on automation, process refinement, and tool optimization.
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Lead initiatives to improve operational scalability, ensuring systems and processes evolve with business growth.
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Analyze operational performance metrics and leverage data-driven insights to drive continuous improvement initiatives.
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Collect feedback from internal stakeholders to identify pain points and areas for enhancement, developing actionable, solution-focused outcomes.
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Oversee the integration and deployment of new tools or updates to existing systems, with the goal of improving team productivity and workflow efficiency.
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Ensure that customer experience remains a top priority while optimizing operational efficiency.
Job Requirements
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Prior experience in working with operation teams with large ticket volumes
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Fluency in English
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Excellent problem solving skills
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Good cross team communication and collaboration skills
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More than five years of work experience in operations management and customer service products
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Bachelor degree or above, more than 3 years of product manager experience
Why Join Us?
- Competitive remuneration package (Basic Salary + Yearly Bonuses).
- Meal Allowance up to RM 500/month
- Monthly Team Building
- RM 2500 Benefits per annum (Training & Wellness)
- Hybrid work arrangements
- Convenient workplace (5 minutes walk from MRT TRX).
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
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