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Operations Lead, Northeast Asia

Northeast Asia (Remote)
OKX will be prioritising applicants who have a current right to work in the advertised locations, and do not require OKX's sponsorship of a visa.

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. 

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

 

What You’ll Be Doing

  • Develop and Implement KOL Growth Strategies:
    • Analyze KOL data, competitor trends, and KOL behavior to identify growth opportunities.
    • Develop and implement affiliate user lifecycle strategies.
  • Customize KOL Retention Services:
    • Lead efforts to retain new KOLs and high-value (whale) KOLs through targeted campaigns and personalized support..
    • Optimize post-boarding processes to enhance KOL experience and drive loyalty.
    • Develop affiliate user growth campaigns to drive first-time transactions, transaction volume, revenue and AUM KPIs for KOLs.
    • Collaborate with the shilling community to execute campaigns in partnership with KOLs.
  • Partnerships and Alliances:
    • Identify and establish strategic partnerships to facilitate business growth and enhance KOL market penetration.
    • Negotiate and collaborate with partners to achieve mutually beneficial outcomes.
  • Data Analysis and Performance Optimization:
    • Leverage data-driven insights to measure performance, identify bottlenecks, and refine KOL strategies.
    • Conduct A/B testing and implement iterative improvements to enhance conversion rates and KOL engagement.
  • Cross-Functional Collaboration:
    • Collaborate with various departments like global marketing, product, legal & compliance, and customer service to align growth initiatives with Northeast Asia business objectives.
    • Ensure seamless communication and coordination across teams to achieve cohesive growth strategies.
 

What We Look For In You

  • At least 6 years of experience in a client-focused role within Northeast Asia
  • Proficient in data analysis and the use of analytics tools to drive decision-making.
  • Strong customer service orientation with excellent problem-solving and organizational coordination skills.
  • Exceptional leadership, communication, and project management capabilities.
  • Fluency in both the local language and English, with impeccable written and verbal communication skills.

Perks & Benefits 

  • Competitive total compensation package
  • L&D programs and education subsidy for employees' growth and development
  • Various team building programs and company events
  • Wellness and meal allowances
  • Comprehensive healthcare schemes for employees and dependants
  • More that we love to tell you along the process!

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