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Senior VIP Relationship Manager, NEA

Northeast Asia (Remote)

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity

What You'll Be Doing 

  • Strategic VIP Growth Planning: Develop and implement VIP growth strategies aligned with team objectives. Analyze local market ecosystems, competition, and VIP behavior to identify growth opportunities.
  • VIP Acquisition and Retention: Lead efforts to acquire new VIPs and retain existing ones through targeted campaigns and initiatives. Optimize VIP onboarding processes to enhance experience and drive loyalty.
  • Service Optimization: Utilize data-driven insights to measure performance, identify bottlenecks, and optimize growth strategies. Implement A/B testing and iterative improvements to enhance conversion rates and user engagement.
  • Cross-Functional Collaboration: Collaborate with various departments like global marketing, product, SEO, LCD, and CS to align growth initiatives with business objectives. Ensure seamless communication and coordination across teams to achieve cohesive growth strategies.

What We Look For In You 

  • Minimally 6 years of experience in a growth-focused role within NEA.
  • Proven track record of devising successful VIPs growth strategies and achieving targets.
  • Proficient in data analysis and using analytics tools to drive decision-making.
  • Strong leadership, communication, and project management skills.

Perks & Benefits

  • Competitive total compensation package
  • L&D programs and Education subsidy for employees' growth and development
  • Various team building programs and company events
  • More that we love to tell you along the process!

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