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Senior Manager, Compliance Issue Management

San Francisco, California, United States; San Jose, California, United States

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
 
About the Team:
The Compliance function at OKX is responsible for the overall compliance culture at the company. We’re a team of risk-minded problem solvers who advise the business on the company’s regulatory obligations and enterprise risk.
The Compliance function at OKX is pivotal in maintaining the company's integrity and trustworthiness. We are a team of risk-minded problem solvers who advise the business on regulatory obligations and compliance risks. Operating under a global/local Compliance model, our Central Compliance experts support in-country Compliance Officers to ensure robust and consistent programs that meet both local regulatory requirements and internal global standards.
 
Role Overview:
The Senior Manager, Compliance Issue Management will lead the global second-line Compliance Issue Management function with a high performing team. This role is responsible for overseeing the firm’s compliance issue lifecycle management across all jurisdictions and lines of business. This role will be instrumental in building out the team, designing and embedding scalable frameworks, and ensuring timely identification, escalation, remediation, and closure of compliance issues in alignment with regulatory expectations and internal risk governance.
 
Responsibilities:
  • Build, manage, and mentor a high-performing team, across multiple jurisdictions.
  • Define and execute the strategic direction of the Global Issue Management function, including tooling optimization, processes, and cross-functional engagement.
  • Champion a culture of proactive issue identification, transparent escalation, accountability, and continuous improvement throughout the organization.
  • Design, implement, and maintain a robust and scalable issue management framework aligned to regulatory obligations, risks, controls and policies across all jurisdictions and products.
  • Build an issue management intake and tracking process, most likely in Jira.
  • Serve as the main point of contact for the end-to-end lifecycle of compliance-related issues. This includes intake of identified issues, documentation within dedicated software, collaborative action plan development, and overseeing closure validation.
  • Monitor aging and overdue issues, ensuring timely resolution or escalation, and driving accountability across stakeholder groups.
  • Act as a trusted liaison with Risk, Compliance, Internal Audit, Legal, Product & Engineering and other key control functions to ensure alignment and effective collaboration on issue resolution
  • Develop and maintain issue and control dashboards, metrics, and reports that provide clear visibility for senior stakeholders.
  • Provide governance reporting to senior management, the board, and regulators on key compliance issues, emerging trends, and associated remediation progress.
Requirements:
  • 7+ years of experience in compliance, risk management, audit, or a related governance role within financial services or fintech.
  • 3+ years of team leadership experience in a global organization.
  • Significant hands-on experience with control and issue management tools such as Workiva, Archer, ServiceNow GRC, or similar platforms for issue tracking. Strong affinity for tool solution design, build-out, and enhancement.
  • Deep understanding of compliance risk management principles, diverse regulatory expectations, and enterprise governance models.
  • Excellent stakeholder management skills, including the ability to engage with senior leadership.
  • Exceptional analytical and communication skills, with the ability to translate complex issues into clear, actionable insights.
  • Strong project and change management capabilities, especially in dynamic, high-growth, or global environments.
Nice-to-Have Requirements:
  • Experience in the crypto or digital assets sector, with familiarity around the regulatory landscape for virtual asset service providers (VASPs).
  • Track record of successfully implementing cross-functional remediation programs, including those involving technology and product-driven solutions.
Perks & Benefits:
  • Competitive total compensation package
  • L&D programs and Education subsidy for employees' growth and development
  • Various team building programs and company events
  • Wellness and meal allowances
  • Comprehensive healthcare schemes for employees and dependents
  • More that we love to tell you along the process!
OKX Statement:
OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
  • The salary range for this position is $171,000- $257,000
  • The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.

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