Back to jobs
New

Senior Manager, Compliance Issue Management

San Francisco, California, United States; San Jose, California, United States

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
 
About the Team:
The Compliance function at OKX is responsible for the overall compliance culture at the company. We’re a team of risk-minded problem solvers who advise the business on the company’s regulatory obligations and enterprise risk.
The Compliance function at OKX is pivotal in maintaining the company's integrity and trustworthiness. We are a team of risk-minded problem solvers who advise the business on regulatory obligations and compliance risks. Operating under a global/local Compliance model, our Central Compliance experts support in-country Compliance Officers to ensure robust and consistent programs that meet both local regulatory requirements and internal global standards.
 
Role Overview:
The Senior Manager, Compliance Issue Management will lead the global second-line Compliance Issue Management function with a high performing team. This role is responsible for overseeing the firm’s compliance issue lifecycle management across all jurisdictions and lines of business. This role will be instrumental in building out the team, designing and embedding scalable frameworks, and ensuring timely identification, escalation, remediation, and closure of compliance issues in alignment with regulatory expectations and internal risk governance.
 
Responsibilities:
  • Build, manage, and mentor a high-performing team, across multiple jurisdictions.
  • Define and execute the strategic direction of the Global Issue Management function, including tooling optimization, processes, and cross-functional engagement.
  • Champion a culture of proactive issue identification, transparent escalation, accountability, and continuous improvement throughout the organization.
  • Design, implement, and maintain a robust and scalable issue management framework aligned to regulatory obligations, risks, controls and policies across all jurisdictions and products.
  • Build an issue management intake and tracking process, most likely in Jira.
  • Serve as the main point of contact for the end-to-end lifecycle of compliance-related issues. This includes intake of identified issues, documentation within dedicated software, collaborative action plan development, and overseeing closure validation.
  • Monitor aging and overdue issues, ensuring timely resolution or escalation, and driving accountability across stakeholder groups.
  • Act as a trusted liaison with Risk, Compliance, Internal Audit, Legal, Product & Engineering and other key control functions to ensure alignment and effective collaboration on issue resolution
  • Develop and maintain issue and control dashboards, metrics, and reports that provide clear visibility for senior stakeholders.
  • Provide governance reporting to senior management, the board, and regulators on key compliance issues, emerging trends, and associated remediation progress.
Requirements:
  • 7+ years of experience in compliance, risk management, audit, or a related governance role within financial services or fintech.
  • 3+ years of team leadership experience in a global organization.
  • Significant hands-on experience with control and issue management tools such as Workiva, Archer, ServiceNow GRC, or similar platforms for issue tracking. Strong affinity for tool solution design, build-out, and enhancement.
  • Deep understanding of compliance risk management principles, diverse regulatory expectations, and enterprise governance models.
  • Excellent stakeholder management skills, including the ability to engage with senior leadership.
  • Exceptional analytical and communication skills, with the ability to translate complex issues into clear, actionable insights.
  • Strong project and change management capabilities, especially in dynamic, high-growth, or global environments.
Nice-to-Have Requirements:
  • Experience in the crypto or digital assets sector, with familiarity around the regulatory landscape for virtual asset service providers (VASPs).
  • Track record of successfully implementing cross-functional remediation programs, including those involving technology and product-driven solutions.
Perks & Benefits:
  • Competitive total compensation package
  • L&D programs and Education subsidy for employees' growth and development
  • Various team building programs and company events
  • Wellness and meal allowances
  • Comprehensive healthcare schemes for employees and dependents
  • More that we love to tell you along the process!
OKX Statement:
OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
  • The salary range for this position is $171,000- $257,000
  • The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.

#LI-JC4

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

Create a Job Alert

Interested in building your career at OKX? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
What language(s) are you fluent in? *
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in OKX’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.