Back to jobs

Regional Payment Operation Senior Manager

Dubai, United Arab Emirates

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
 

About the Opportunity

Step into a high-impact leadership role at the forefront of global payments and crypto innovation. As our Regional Payment Operations Senior Manager, you will own the end-to-end FIAT payments operations across EMEA regions and beyond. Based in the UAE, you will lead a growing, cross-regional team covering UAE, Turkey, and the EU, setting strategy and driving operational excellence while ensuring accuracy, compliance, and scalability in a fast-paced, high-growth environment. This is a unique opportunity to blend people leadership, technical expertise, and compliance and regulatory knowledge to shape the future of payments in the digital asset space.
 

What You’ll Be Doing

  • Team Leadership & Strategy
    • Lead and mentor a team of payments professionals, setting clear direction, coaching for performance, and scaling the team as operations expand.
    • Define KPIs and operational controls to ensure accuracy, timeliness, and compliance across all FIAT payment flows.
  • Payments Operations Management
    • Oversee customer FIAT deposits and withdrawals process, ensuring seamless platform operation.
    • Oversee the reporting process, ensuring accurate and timely monthly reporting with discrepancy analysis.
    • Design and implement controls to ensure payments are accurate and complete, preventing errors or delays.
    • Apply strong expertise in financial reconciliation, variance analysis and issue resolution for reporting anomalies.
  • Compliance & Regulatory Oversight
    • Ensure adherence to applicable local regulatory and compliance requirements across all payment operations.
    • Partner closely with product, engineering, compliance, risk, and legal teams to anticipate regulatory changes and maintain compliance.
  • Process Optimization & Innovation
    • Champion automation and process improvements to increase efficiency and reduce manual intervention.
    • Support new product offerings, payment methods, and system enhancements.

What We Look For In You

  • Leadership & Drive
    • At least 8+ years of experience in payment operations within crypto, fintech, banking, or payment services.
    • 3+ years of people management experience, with a proven ability to lead, motivate, and grow teams.
    • Strong ownership mindset with the ability to set direction and drive outcomes.
  • Technical Expertise
    • Lead and manage cross-regional direct reports to deliver consistent performance, accountability, and team development
    • Work cross-functionally to manage key stakeholders and ensure timely, accurate financial, compliance, and regulatory reporting
    • Deep, hands-on knowledge of regional payment systems, including settlement, reconciliation, and issue resolution.
  • Analytical & Operational Excellence
    • Strong attention to detail with the ability to work with large datasets and translate findings into actionable insights.
    • Excellent problem-solving skills with the ability to thrive under pressure in a fast-moving, 24/7 environment.
  • Communication & Collaboration
    • Proficiency in English, written and spoken, with a track record of partnering across cross-functional and international teams.
    • Proven ability to partner effectively across cross-functional and international teams

Perks & Benefits 

  • Competitive total compensation package
  • L&D programs and Education subsidy for employees' growth and development
  • Various team building programs and company events
  • Wellness and meal allowances
  • Comprehensive healthcare schemes for employees and dependants
  • More that we love to tell you along the process!
#LI-GB1

#LI-HYBRID

 
 

  •  

 
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

Create a Job Alert

Interested in building your career at OKX? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in OKX’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.