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Senior Account Manager

Kingston, England, United Kingdom

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role:  Senior Account Manager

Location: London, England, United Kingdom (Working from our Kingston offices 2-3 days a week)

About the role: 

Working in partnership with our client, we’re looking for a Senior Account Manager to join us as part of our award-winning, Core Team. You’ll be working across some of the world’s best-loved brands across multiple categories from Home Care, Foods, Personal Care and Beauty and Wellbeing. This is a pivotal role in the team, working closely with the Senior Account Director and Senior Project Manager within the team.  This is a hybrid role, working alongside our clients in their office for a minimum of two/three days per week.  

What you will be doing: 

Client Servicing and Engagement: 

  • Managing our client's campaigns across a vast portfolio of brands in Foods, Personal Care, Beauty and Homecare 
  • Able to run client meetings confidently (alongside other team members) and take notes and actions
  • The first point of contact for client questions and request

Project Management: 

  • Responsible for end-to-end project delivery, across strategic, creative and production phases. 
  • Prioritising multiple tasks at any one time and managing high volumes of work under tight deadlines
  • Reviewing project data accuracy and daily reporting compliance
  • Monitoring and maintain documentation for projects including timing plans, cost estimates and burn reports
  • Mitigating potential delivery issues and proactively resolving problems at speed
  • Responsible for workflow and stakeholder management – liaising with internal teams and external suppliers where needed
  • Resourcing for projects 

What you need to be great in this role: 

  • Demonstrate account/project management experience of 3+ yrs.  
  • Have a proven track record of managing local and/or global clients and campaigns (ideally within the FMCG industry) 
  • Are confident in end-to-end project delivery, with the ability to run client review meetings alongside other team members  
  • Have excellent organisational and communication skills, a natural at prioritising when it comes to juggling multiple tasks at any one time 
  • Are experienced in working and managing high volumes of work under tight deadlines 
  • Take accountability for project data accuracy and daily reporting compliance 
  • Monitor and maintain documentation for projects including timing plans, cost estimates and burn reports 
  • Can mitigate potential delivery issues and proactively resolving problems at speed 
  • Can run client meetings confidently and take notes and actions 
  • Are confident being the first point of contact for client questions and request 
  • Are responsible for workflow and stakeholder management – liaising with internal teams and external suppliers where needed  
  • Excited by the evolution of AI and what it means for the future of creativity and day-to-day efficiencies  

Req ID: 12966
#LI-KA1 #LI-midsenior #LI-Hybrid

Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   
 

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

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