Operations Director

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Job Title:  Operations Director

Location:  Mumbai (On-Site, 5 Days A Week) 

  

A LITTLE BIT ABOUT THE ROLE: 

The Operations/Project Director is a member of the U-Studio Mumbai Leadership Team and a key part of the local operations function for the Asia-Pacific region. They will be responsible for establishing and managing the creative production processes for a large-scale multidisciplinary team, ensuring delivery excellence towards meeting our project margin targets, driving improved account health and meeting our gross margin targets. 

 
While Regional Operations is already in place, the Operations/Project Director will partner closely with them to tie things together at a local level. This is a pivotal role within the agency and will ensure the smooth creation of great work that we can all be proud of. 
 

WHAT YOU WILL BE DOING: 

• Establishing and managing all of the processes for a multi-disciplinary studio team. 
• Effectively monitoring progress and profitability, identifying risks and implementing mitigation strategies to ensure projects are delivered on brief, on time and within budget.  
• Accountable for teams meeting their billability, productivity and clientability targets.  
• Identifying, developing and implementing process solutions and workflow patterns. 
• Day-to-day role in shaping and progressing the efficiency of the studio and proactively identifying and implementing improvements to processes. 
• Leading the implementation of global program rollouts for the studio in a locally tailored fashion, working closely with Global Programme Directors, Regional Operations and other support teams. 
• Implementinging global & regional processes & best practices that boost productivity locally. 
• Maintain and support all the clients Brand guidelines and standards as specified and manage the quality control across the studio.  
• Responsible for relationship management, cost, quality, and delivery of third-party vendors  
• Mentoring junior team members and lead with a strong, exemplary work ethic, to ensure best practices are followed at all times. 
• Manage the flow of team-wide communications, ensuring information is disseminated through discipline teams as appropriate.  

  

WHAT YOU WILL NEED TO BE GREAT IN THIS ROLE:  

Knowledge & Skills Required: 

• A minimum of 8-10 years in Project / Programme Management or Agency Operations. 
• A demonstrated history of being both process-driven and result-focused. 
• A passion for defining, implementing, and controlling for quality. 
• Comfortable working in a a high paced, dynamic Global environment set-up across regions, cultures & time-zones, with the ability to adapt to different sceanrios 
• Excellent stakeholder engagement skills with the ability to proactively organise and influence stakeholders and build strong and effective working relationships. 
• Fundamental grasp of project management methodologies.   

 

Req ID: 8098

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Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.    

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.