Regional Operations Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role: Regional Operations Manager

Location: India (Remote)

 

About the role:

The Operations Manager is a key part of the Regional Operations function for the agency. They will work closely with the Head of Operations to help formulate business strategy, design policies, coordinate operations, implement processes & technology solutions, ensure compliance, evaluate risk and report on overall operational performance.

Their role is to help our agency teams to deliver brilliant work in the most effective way. 

 

What you will be doing: 

• Assist in rolling out & managing regional initiatives that maximize efficiency across our network.
• Supporting the implementation of Global program rollouts in a regionally tailored fashion
• Identifying, developing and implementing process solutions and workflow patterns.
• Implementing global processes & best practices that boost productivity regionally
• Training teams in the effective use of all proprietary and licensed workflow & analytical tools within the business.
• Working closely with our on-site and Hub teams to provide daily ad-hoc operational support.
• Assisting with implementations to ensure new teams are brought on-line correctly.
• Ensure the internal and external stakeholder’s experience is as positive as possible using clear communication in person, through the telephone and supported by email.
• Take responsibility for excellence in operational service, understanding and then undertaking the appropriate communication, action and personal presentation as required by the business culture across the region.

 

What you need to be great in this role:

• A minimum of 5 years in either Account / Project Management or Agency Operations.
• A demonstrated history of being both process-driven and result-focused.
• Comfortable working in a Global set-up across regions, cultures & time-zones.
• Excellent stakeholder engagement skills with the ability to proactively organise and influence stakeholders and build strong and effective working relationships.
• The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity.
• Proficient in Adobe CC, Microsoft Office and other related software.
• Self-motivated, working with little supervision.
• Collaborative team player - open minded.
• Proven ability to effectively work with creative teams.
• Proven ability to communicate and liaise with all levels in the business.
• Discrete about all confidential and personal information.
• Driven, proactive, helpful, and enthusiastic team player.

Req ID: 11324

#LI-AS2 #LI-Remote

Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.    

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.