Senior Account Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role:  Senior Account Manager

Location:  Jakarta, Indonesia 

What you will be doing:  

• Day to day contact for Regional and local clients, providing excellent account management.
• Working with the wider team including creative, operations, finance,  etc. to ensure the seamless day to day running of the account.
• Act as the voice, tone, and moderator of the brand through creative excellence and digital engagement (across digital/social platforms) to build brand presence and trust, both online and in-person.
• Be accountable for the brief and work with the client to ensure the team has obtained the right information required to begin work on the project.
• Ensure you understand how to report and manage operational income for their projects in a timely and accurate manner.
• Accountable for timely billing and reporting revenue to the Business Director/Head of Country
• Work with the creative and studio teams to manage timings plans
• Identify organic growth and new business opportunities
• Role requires a courteous, positive, and high-energy individual with great people skills. We value hard work, and we want to have fun doing it.

What you need to be great in this role: 

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.
• Demonstrable account management experience of 5+ yrs and a proven track record of managing global clients and campaigns.
• The ability to effectively and proactively manage account finances and invoicing.
• Able to build and optimise processes to drive efficiencies
• Ability to multi-task, as well as excellent time management and organisational skills
• Ensuring the smooth running of projects through all the various stages
• Highly creative with the ability to generate ideas and contribute to the output.
• Proficient in Microsoft Office and other related software.
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.
• Ideally 3 years of experience in a localisation or advertising agency environment
• Proven Project Management experience
• Knowledge about the language industry, and preferably experience in digital production process across different media
• A great team-player with an open mind and adaptable disposition
• Native speak of a foreign language is highly desirable
• Experience in account service, client communication will be a plus
• Added advantage if you have agency experience in managing regional brands/ various SEA markets.
• Passion for and inquisitive about AI and new technologies.
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical.

Req ID: 14790

#LI-FA1 #LI-Onsite

Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.    

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.