Community Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Job Title: Community Manager 

Role: Freelancer 

Duration: 3 months

Location: Ho Chi Minh City, Vietnam 

About the role: 

Are you looking for an opportunity to innovate with brands? Involving the development of strategy, creative concepts, content and campaign implementation? 

This role will be underpinned by passion and ambition, and those with experience in leading digital content and social campaigns within a creative agency will have an advantage. 

We are currently looking to hire a Community Manager with 3+ years’ experience to manage social networks for one of the known multinational FMCG & Healthcare brands (Onsite role). This is a great opportunity for a level headed, strategic thinker, who has gravitas with a client. 

The success of the role will rely on your ability to spot opportunities to help clients achieve their business ambitions.  

What you will be doing: 

• A community manager will act as the liaison between an organization and its audience. They act as the voice, tone, and moderator of the brand through community support, content distribution, and digital engagement (across digital platforms such as Instagram, Facebook, Youtube, Zalo, TikTok, Google) to build brand presence and trust, both online and in-person. 
• The job requires engaging audiences on a variety of outlets including online forums, social media platforms, in-person groups, and more to reach all audiences where they are. Since different digital spaces have unique cultures and best practices, community managers must be the consistent tone and voice of the brand. 
• As a community manager, all your messaging, content, and crisis management across networks should be prompt, consistent with your brand, and empathetic to create a loyal and delighted community. 
• Community management - managing and extending a brand's audience. As a community manager you will engage with all kinds of press -- both positive and negative -- generated. 
• Voice of consumer analysis 
• Prepare Analytical reports + make suggestions  
• Capture trending moments on the Internet and social channels 
• Liase with other departments from clients side and AORs to deliver qualified social responses and social assets. 
• Working closely with the team, you will be representing the voice of the consumer, monitoring conversations, posting content and managing the daily operations of various social challenges.  
• This is about engaging, building and proactively managing a positive social media community. You must bring a creative flair and excellent written skills within 140 characters. 

What you need to be great in this role: 

• Social Media Savvy – knows how to build online communities, engage with customers 
• Must be familiar with any Response Management tools for reports and analysis purpose 
• Should be strong in MS office skills (Excel, PPT, basic lookup, and advanced excel would be an added advantage) 
• Ability to create Content with GenAI adaptation – from reels, to snaps, stories, etc. 
• Someone who is passionate about FMCG & Healthcare brands with a strong aesthetic sense 
• Role requires a courteous, positive and high-energy individual with great people skills. We value hard work, and we want to have fun doing it. 
• The successful candidate will have a strong background of working with digital and social agencies, and must excel in producing engaging and creative social media and digital work, across planning, strategy and media. An editorial background and creative skills such as Photoshop / Canva / CapCut would be an advantage. 
• Passion for and inquisitive about AI and new technologies
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical

Soft skills :  

1. Super prompt to reply 
2. Proactive in responses online and to the client 
3. Positive problem-solving mindset 

Req ID: 16145

#LI-DB1 #LI-Hybrid

Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.    

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.