UX Researcher, Shopper Insights

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

About the role: 

OLIVER is seeking a UX Researcher to join our new Studio. You will help drive transformation and innovation by contributing insights and research outcomes that translate directly into business and product impacts and help our client continue to be a leading, customer-centric technology and communications company. As a User Experience (UX) Researcher, you will be a core member of the team focused on the Retail work stream, tightly partnered with Experience Designers and Managers. You will collaborate with the larger UX Research team as well as our wider CMI organization to develop and execute the appropriate UX Research programs to reveal customer needs and expectations, from defining new experiences to delivering solutions that satisfy and delight customers. 

What you will be doing: 

• Execute research activities (e.g., user interviews, field studies, journey mapping, concept testing, shop-alongs, etc.) to uncover experience and product development insights from our client’s retail locations
• End to end process from strategic planning and data collection in the field as well as insight craft for presentations to the c-suite
• Prep for workshops and deep dives, moderate sessions, and provide other research support as needed
• Synthesize findings to form insights and build compelling stories that drive impact  
• Mine Syndicated and secondary research and data sources to add to our customer work
• Manage the participant experience to endure they are comfortable, maintain confidentiality, and handle note taking and video responsibilities amongst the core team 

What you need to be great in this role: 

• 6+ years of related work experience. 
• Experience with user research methods (usability testing, user interviews, diary studies, etc.) Specifically, those used within the brick-and-mortar retail space.
• Experience defining and planning the approach and methodologies in context of project scope and timeline.
• Experience with secondary data, trends, and learnings.  
• Experience moderating and planning field studies, user interviews, and usability studies in in-person and remote testing environments
• Experience demonstrating UX Research impact, including driving business and product decisions through UX Research. 
• Bachelors or Masters in Human Factors, Psychology, HCI/Computer Science, Sociology, or a related field is a plus
• Have expertise on traditional research on top of UX/UI and digital.  
• Experience providing insights to inform digital engagement (e.g., website, apps, api’s).
• At the time of this posting, the base salary for this position may range from $190,000 to $200,000. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of our total compensation package. 

Req ID: 10375

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Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations  

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.