Account Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role: Account Manager

Location: Grand Rapids, MI – Hybrid/Onsite (2-3x/week)

About the role: 

OLIVER is partnering with BISSELL to build an in-house agency that will drive creative excellence and marketing effectiveness for one of the most recognized brands in consumer homecare. As an Account Manager, you will be the primary point of contact between our in-house agency and the client, ensuring seamless communication, project execution, and client satisfaction. 

This role requires a strategic mindset, excellent project management skills, and the ability to collaborate across creative, production, and marketing teams. You will be instrumental in overseeing marketing and communication strategies across various channels, including digital, print, social, and in-store activations. Additionally, you will have the opportunity to explore GenAI tools to enhance workflow efficiencies and drive innovation in campaign execution. 

If you thrive in a fast-paced, high-volume environment and are passionate about delivering impactful marketing solutions, we'd love to hear from you! 

What you will be doing: 

• Act as the key liaison between the client and internal teams, ensuring alignment on marketing objectives and execution.
• Work closely with the Business Director, Studio Manager, Creative Director, and Project Managers to oversee project timelines, deliverables, and resource allocation.
• Maintain a deep understanding of the client's brand, business goals, and marketing strategy to drive results-driven initiatives.
• Track project success metrics, schedules, and budgets, providing monthly reports and actionable insights.
• Collaborate with cross-functional teams to translate client insights into creative solutions that resonate with target audiences.
• Ensure smooth workflow operations, coordinating between compliance, creative, and production teams to deliver high-quality marketing materials.
• Oversee financial processes, including budgeting, estimates, purchase orders, billing, and reconciliation.
• Support the creative development process by providing strategic guidance, managing stakeholder feedback, and ensuring final assets align with brand and regulatory guidelines.
• Identify opportunities for process improvements, implementing best practices and emerging GenAI solutions to enhance operational efficiency.
• Stay up-to-date with CPG industry trends, emerging marketing technologies, and AI-driven solutions to inform strategy and execution.

What you need to be great in this role: 

• 3+ years of experience in account/project management within an advertising agency, marketing agency, or equivalent.
• Strong experience managing multi-channel marketing campaigns, including digital, email, print, social, and in-store activations.
• Familiarity with Project Management tools such as Workfront, Monday, or Wrike.
• Understanding of CGI, photo, and video production processes is a plus.
• Demonstrated ability to build strong relationships with clients, internal teams, and external partners.
• Proven track record of achieving growth targets and delivering positive client feedback.
• A solutions-oriented mindset with the ability to navigate complex projects and provide strategic recommendations.
• Strong communication, negotiation, and presentation skills, with the ability to convey creative and technical concepts effectively.
• Interest or experience with GenAI technologies to enhance project workflows and creative development.
• Excellent multitasking and organizational skills, with the ability to manage multiple projects in a fast-paced environment.
• Proficiency in Microsoft 365 and Mac OS.
• At the time of this posting, the base salary for this position may range from $63,750.00 to $71,250.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package. 

Why Join OLIVER? 

This is more than just an Account Manager role—it's a chance to be part of an innovative in-house agency and world-class creative team, delivering impactful marketing solutions while exploring new technologies, including GenAI, to optimize efficiency and creativity. If you're looking for an opportunity to make a lasting impact, let's create something extraordinary together! 

Req ID: 12507

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Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations  

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.