Business Director

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role: Business Director 

Location: New York, New York 

About the role: 

For this position, you will work closely with one OLIVER’s Managing Partners, as well as a number of OLIVER’s other Senior Leaders, to oversee a key account. We are looking for someone who has extensive prior experience managing multiple accounts in different categories/industries. Our ideal candidate has an understanding of brand and marketing strategy, the ability to guide agency creative and production processes, a deep appreciation for digital and integrated marketing best practices, and an understanding of reporting and analytics and how to make recommendations based on that data. The main purpose of this role is to provide leadership and mentoring to on-site teams in every position, build relationships with clients at every level, grow business and ensure the smooth running of the account. This role will require travel, overseeing teams located both within the U.S. and to Canada. This is an on-site role, located in New York City. 

What you will be doing: 

• The Business Director works in tandem with the Managing Partner to oversee a portfolio of clients and brands; serves as day-to-day client partner, guiding overall strategy and delivery of agency scope and assignments, and representing OLIVER in integrated agency teams 
• You’ll have a very close relationship with the client-side Studio lead, who views the Business Director role as their “right hand” able to represent them in meetings and build confidence in the studio among client stakeholders. 
• You’ll use your skills to lead (and sometimes push) clients and the onsite agency, creatively and strategically, to achieve solutions that positively impact the business, and of which both client and agency are proud  
• Oversees financial relationship with the client, including oversight of project estimating, annual/monthly budget oversight, development of monthly/quarterly Management Information Pack (MIP) reporting/analysis and review with clients, management of scope 
• Responsible for leading the relationship with client brand/marketing teams, overseeing and actively managing the delivery of projects and programs involving cross-functional teams, from initiation through delivery 
• Partner with each client’s internal OLIVER team to ensure best practices are adhered to, and provide a single, reliable point of contact for projects and information related to their status 
• Help the onsite teams to manage overall capacity utilization and workload 
• Interface with all areas involved in the project which may include strategists, project managers, creatives, external suppliers, clients and various other supporting departments or functions, providing decisive leadership and collaborative problem-solving for the broader group 
• Defines project scope and objectives based on marketing plans, objectives and strategies. Oversees/coordinates all aspects of assignment delivery between project management, creative, production, technical, marketing and other business teams.  
• Creates and prioritizes both individual and multiple, conflicting project plans, and communicates this information clearly to stakeholders 
• Plans and directs schedules, provides oversight to project budgets. Monitors the program/project from initiation through delivery, interfacing with client on all matters.  
• Assess project/agency issues and develop resolutions to meet productivity, quality, and client-satisfaction goals, overseeing and coaching the team on responsiveness and professionalism in client interactions 
• Schedules and conducts regular status meetings with key clients  
• Review deliverables with business stakeholders according to agreed milestones, ensure deliverables meet project requirements, and incorporate feedback 
• Manages 3rd-party relationships as needed 
• Supports efforts to expand existing client relationships, and participates in other growth/business development opportunities 
• Conducts annual and as-required appraisals of direct reports, approves work schedules, participates in hiring decisions for new team members, identifies and brings solutions to workflow bottlenecks/resource constraints 

What you need to be great in this role: 

• Bachelor’s degree (or equivalent work experience) 
• Ability to travel within the U.S. and Canada 
• Ability to work onsite 5 days a week in New York City (central location convenient to Grand Central Station) 
• Experience in a similar account leadership role, ability to build relationships from managers to C-level executives 
• 10+ years of experience in managing diverse, complex client organizations and creative projects, involving multiple forms of media and deliverables, which may include video and photography productions, print and digital media assets, social media, physical displays and POS, packaging, etc., and understanding the interrelations and dependencies of multiple projects occurring simultaneously 
• Keen attention to detail and budgetary requirements, experience managing a client-level P&L for multiple accounts. Understanding of Management Reporting, and able to lead conversations with client stakeholders on agency performance. 
• Ruthlessly organized, conscientious, and detail-oriented 
• Ability to listen to, and work closely with, both creative teams and clients to solve problems and prioritize needs effectively 
• Demonstrate a high level of initiative, the ability to identify and manage risk, and be a proactive solution seeker 
• Must be extremely resourceful and enthusiastic, patient and diplomatic, able to successfully work with a range of personality types 
• Display a capacity to learn quickly and respond well to changes and opportunities  
• Focus and understanding of client needs and requirements, translating the demands of multiple, differing priorities into a single executional plan, and managing all aspects of delivery of that plan 
• Ability to lead teams across multiple, diverse clients, developing and sharing best practices across the OLIVER clients and their brands 
• Possess strong verbal and written communication skills 
• Comfortable leading meetings and engaging with business leads 
• Proven ability to remain cool while multi-tasking in a fast-paced environment, delegate with a clearly defined responsibility, and organize work well. Can be relied upon the meet schedules and deadlines. 
• Devote appropriate attention to all responsibility, follow through consistently and be willing to accept ultimate responsibility 
• Create effective teamwork and an environment conducive to developing cross-functional working groups 
• At the time of this posting, the base salary for this position may range from $148,750.00 to $166,250.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.

Req ID: 13174

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Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations  

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.