Client Manager - Water/Wastewater
Company Description
We are Olsson, a team-based, purpose-driven engineering and design firm. Our solutions improve communities, and our people make it possible.
Our most meaningful asset is our people, and we are dedicated to providing an environment where they can continue to learn, grow, and thrive. Our entrepreneurial spirit is what has allowed us — and will continue to allow us — to grow. The result? Inspired people, amazing designs, and projects with purpose.
Job Description
Olsson offers its clients a full spectrum of water and wastewater services, including a complete line of planning, design, permitting, and construction phase services. Maintaining water quality is Olsson’s number one concern, and we are able to respond to a broad set of client demands in a timely and cost-effective manner.
The Client Manager role serves as the main point of contact for a specific client, a division of a larger client, or a targeted client at the team level, establishing solid relationships, building and maintaining a strong rapport, and ensuring overall client satisfaction. The Client Manager oversees client service management for the team, ensuring services that provide purposeful, high-quality solutions to successfully solve engineering and design needs.
Primary Responsibilities:
- Manages a key client account within the team or across multiple teams by serving as the main point of contact and working closely with project managers to lead project execution plans.
- Develops a deep understanding of the client’s business, as well as the industry, to present growth strategies, identify new opportunities, and cross-sell services to the client.
- Creates communication plans unique to the client to ensure communication needs are satisfied by providing regular updates and reports to the client on the status of their projects.
- May focus on a specific client targeted for growth opportunities for the team by executing a growth plan for the client and cross-selling services.
- Leads efforts, in conjunction with the team leader and/or group leader(s), to secure repeat client work by focusing on exceptional client service.
- Manages client expectations and negotiates outcomes.
- Coordinates with internal leaders to address client concerns or conflicts and takes client feedback into consideration when making decisions.
Qualifications
You are passionate about:
- Working collaboratively with others.
- Having ownership in the work you do.
- Using your talents to positively affect communities.
You bring to the team:
- Strong communication skills.
- Ability to contribute and work well on a team.
- Bachelor’s degree in engineering or a related area is preferred.
- A minimum of eight years of client experience with increasing responsibility.
Additional Information
Olsson is a nationally recognized, employee-owned firm specializing in planning and design, engineering, field services, environmental, and technology. Founded in 1956 on the very mindset that drives us today, we’re here to improve communities by making them more sustainable, better connected, and more efficient. Simply put, we work to leave the world better than we found it.
As an Olsson employee, you’ll receive our traditional benefits package (health care, vision, dental, paid time off, etc.), plus you’ll:
- Become an owner in the company after your first year through our Employee Stock Ownership Plan (ESOP)
- Engage in work that has a positive impact on communities
- Receive an excellent 401(k) match
- Participate in a wellness program promoting balanced lifestyles
- Benefit from a bonus system that rewards performance
- Have the possibility for flexible work arrangements
Please note: The benefits listed above apply to full-time employees. If you're applying for an internship, you can learn more about internship-specific offerings and experiences at Olsson by visiting https://www.olsson.com/internships.
Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status.
Olsson understands the importance of privacy and is committed to protecting job applicants’ personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), this notice explains Olsson’s practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices.
For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice here.
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