Enterprise Customer Success Manager

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.  

Job overview:

We are growing fast, and we’re looking for a Customer Success Manager to help us onboard, implement, and manage our Enterprise customers. 

The Customer Success Manager will own the relationships between Omada and a book of our Enterprise customers. This includes project managing implementation, owning the relationship with these customers, managing renewals and driving upsells. The CSM has visibility into the entire company, and works alongside our Sales, Data, Marketing, IT, Operations, Clinical, and Product teams to serve our client partners. The ideal candidate will also help develop best practices and be open to other responsibilities and projects. We’re a very collaborative and hands-on team!

Role overview

• Enterprise Customer Success Manager owning a portfolio of Omada’s largest, most complex customers from implementation through renewal and expansion.
• ​Builds long‑term, trust‑based partnerships that mitigate churn risk and uncover scalable growth opportunities across owned accounts.
• Serves as primary point of contact for operational, director, and executive stakeholders at enterprise clients.
• Collaborates closely with Sales, Data, Marketing, IT, Operations, Clinical, and Product to deliver measurable outcomes and high satisfaction.
• Positions Omada as an evidence‑based, innovative thought leader with customers.

Key responsibilities

• Own implementation and onboarding, including project‑managing technical integrations with internal and client teams.
• Build and nurture strong, strategic, long‑term relationships across all levels of client organizations.
• Develop and execute strategic account and BoB plans, including growth and expansion strategies.
• Use data, analytics, and industry insights to communicate value, deliver QBRs, and influence client decisions.
• Identify and execute on upsell, cross‑sell, and multi‑product expansion opportunities while proactively managing retention and churn risk.
• Lead cross‑functional collaboration and CX process‑improvement efforts to solve complex customer challenges
• Cultivate partnership opportunities (speaking engagements, testimonials, pilots, claims/ROI analyses) and travel to client sites ~1x per quarter.

Experience and qualifications

• Bachelor’s degree and 6+ years of relevant professional experience.
• ​Proven experience owning post‑sales implementation in collaboration with technical teams.
• Background working with organizations ranging from startups to Fortune 50 enterprises.
• ​Experience in field sales or account management focused on upsell, cross‑sell, and renewals.
• ​Demonstrated success managing complex projects and using data to tell stories and drive decisions.
• ​High proficiency with Salesforce, Excel, PowerPoint, and Google Suite.
• Bonus: Experience with large enterprises and understanding of chronic disease prevention, US healthcare, digital health, and startup environments.

Skills and attributes

• Proven strategic account leader with proactive, solution‑oriented salesmanship and consultative approach.
• Strong relationship builder with high emotional intelligence, executive presence, and excellent communication and presentation skills.
• Ability to understand complex commercial relationships and advocate for the collective voice of the customer internally.
• ​In‑depth knowledge of healthcare analytics and data, with strong ability to tell a story with data.
• Highly organized, strong judgment and prioritization, and comfort leading cross‑functional workstreams.
• Collaborative team player who contributes to CX thought leadership and process improvement.

Benefits:

• Competitive salary with generous annual cash bonus
• Equity grants
• Remote first work from home culture
• Flexible Time Off to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions
• ...and more!

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

• Cultivate Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other.
• Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
• Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
• Deliver Results. We reward impact above output. We set a high bar, we’re not afraid to fail, and we take pride in our work.
• Succeed Together. We prioritize Omada’s progress above team or individual. We have fun as we get stuff done, and we celebrate together. 
• Remember Why We’re Here. We push through the challenges of changing health care because we know the destination is worth it.

About Omada Health: Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. Omada’s multi-condition platform treats diabetes, hypertension, prediabetes, musculoskeletal, and GLP-1 management. With insights from connected devices and AI-supported tools, Omada care teams deliver care that is rooted in evidence and unique to every member, unlocking results at scale. With more than a decade of experience and data, and 29 peer-reviewed publications showcasing clinical and economic proof points, Omada’s approach is designed to improve health outcomes and contain costs. Our customers include health plans, pharmacy benefit managers, health systems, and employers ranging from small businesses to Fortune 500s. At Omada, we aim to inspire and empower people to make lasting health changes on their own terms. For more information, visit: https://www.omadahealth.com/

Omada is thrilled to share that we’ve been certified as a Great Place to Work! Please click here for more information.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Below is a summary of compensation ranges for this role in the following geographies:

California, New York State and Washington State Ranges: $152,360 - $183,000, Colorado Compensation Ranges: $147,040 - $176,300.

Range is indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets. Base salary is approximately 78% - 84% of total compensation range. This role is also eligible for equity grants. The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations.

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