L&D Coordinator

POSITION SUMMARY:

The Learning & Development (L&D) Coordinator supports the planning and day-to-day delivery of learning programs. Working under the guidance of the ONWARD Connected Lead and program managers, this role helps keep timelines, participant communications, enrollment details, logistics, records, and follow-up activities organized and on track.

The L&D Coordinator partners with subject matter experts (SMEs), facilitators, Learning Operations, Learning Communications, Learning Impact, Connected Capabilities Leads, Learning & Performance Business Partners (LPBPs), HR Business Partners (HRBPs), and external vendors. The role is suited to an early-career professional who is organized, service-minded, eager to learn, and ready to build program coordination skills while contributing to a positive participant experience.

This is for UK Shift. 

ESSENTIAL FUNCTIONS:

Program Planning & Coordination

• Help maintain program calendars, workplans, schedules, task trackers, and key deadlines; update them as plans change.
• Gather planning information from program leads, SMEs, facilitators, Learning Operations, and other partners, and keep shared materials current.
• Coordinate routine details across program activities such as marketing, nominations, preparation, delivery, evaluation, and follow-up.

Nominations & Participant Administration

• Support nomination and enrollment activities using established criteria, processes, forms, and timelines, in partnership with Learning Business Partners.
• Maintain participant lists, registration status, waitlists, and alumni records, checking information for accuracy and completeness.
• Prepare participant rosters and provide enrollment details to Learning Operations and other partners as requested.
• Track participation changes or gaps and bring them to the program lead's attention for review and follow-up.

Participant Communications & Support

• Prepare and send routine participant communications using approved templates and guidance, including invitations, welcome information, reminders, logistics, and follow-up resources.
• Help keep communication plans, templates, FAQs, and send dates organized and up to date.
• Monitor program inboxes or communication channels; respond to routine questions using approved information and route complex or sensitive issues to the appropriate partner.
• Provide timely, courteous support and help participants understand where to find program information and materials.

Digital & On-Demand Program Support

• Responsible for LMS setup and enrollment following established processes.
• Check that program information such as descriptions, dates, links, prerequisites, and instructions matches the approved source materials.
• Use available reports to track enrollment, progress, and completion; send reminders according to the program plan and share potential concerns with the program lead.
• Record access or technical issues and route them to Learning Operations or the appropriate support contact.

Program Logistics & Delivery

• Use program checklists to help prepare virtual sessions, including meeting links, platform settings, breakout rooms, recordings, and technology checks.
• Coordinate in-person logistics such as room arrangements, audiovisual needs, materials, and onsite details with the relevant partners.
• Organize and distribute agendas, participant materials, facilitator resources, and other approved program content.
• Support session-day operations, maintain attendance records, and share required information with Learning Operations for tracking and reporting.
• Help identify logistical gaps early and bring them to the program lead's attention.

Evaluation, Reporting & Follow-Up

• Help prepare and distribute program evaluations, surveys, and pulse checks; monitor responses and send planned reminders.
• Compile attendance, enrollment, completion, and evaluation information in established trackers or templates.
• Prepare basic status updates and summaries for review by the program lead; flag notable feedback, recurring questions, or participation issues.
• Keep follow-up tasks and resource distribution organized after program sessions.

Documentation & Process Support

• Maintain shared program files, calendars, participant records, and materials so information is current, easy to find, and appropriately organized.
• Follow established version-control, privacy, data-handling, and governance practices when working with program materials and participant information.
• Update FAQs, checklists, standard operating procedures, and other program documentation as directed.
• Share practical ideas with the team for making recurring coordination tasks clearer, more consistent, or more efficient

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:

• Minimum 3 years' experience in Learning & Development.
• Organization & attention to detail: Keeps information accurate and follows through on assigned tasks and deadlines.
• Clear communication: Writes and speaks courteously, shares updates, and asks questions when expectations are unclear.
• Service mindset: Responds helpfully to participant and stakeholder needs and knows when to seek support.
• Teamwork & learning agility: Collaborates well, accepts feedback, and builds knowledge of learning program operations over time.
• Coordination & prioritization: Tracks multiple tasks, adapts to changing details, and raises capacity or timing concerns early.
• Problem solving & judgment: Notices issues, gathers relevant details, and escalates appropriately rather than making unsupported decisions.
• Comfort with digital tools: Willingness to learn collaboration, scheduling, learning-management, and survey tools used by the team.