Account Director - Premium Fashion Brand

About the Role:

PHD EMEA is looking for an Account Director for a premium fashion brand client. The Account Director is a pivotal role and is responsible for leading a large and dynamic team, owning key client relationships and ensuring they get excellent media strategies, plans and activations that will grow their business in the long and short term.

This role is the hub of all projects related to the client, but you will also be supported by a team of experts in Strategy, Planning, Commerce and Activation. Our centralised buying structure for EMEA means you are very close to planning and buying despite this being a regional role. You will speak to our clients daily as well as your direct team of four and the broader Digital Solutions unit.

You should apply for this role if you:

• Enjoy seeing your work come to life in market. This is a regional role that operates as a fast-moving centralised buying hub which provides a truly unique development experience.
• Like being the ‘go to’ person with excellent interpersonal skills at the head of a large and highly effective team.
• Enjoy working with clients and developing a deep understanding of their business challenges and opportunities.
• Are eager to constantly learn and develop your craft, through being surrounded by some of the best minds in the industry.
• Have the desire to make an impact not just on their agreed assignments, but across the agency-at-large – be that contributing to new business, joining a committee like our DE&I team, helping out another client team, being a subject matter expert on an individual channel or media type, or really anything that benefits both the agency and personal development.
• You have a passion for fashion and/or the outdoors.

Client Relationship Management

• Be responsible for senior client management, cementing PHD as trusted strategic partner and extension of the clients team.
• Drive positive client satisfaction scores.
• Oversee day-to-day client management and servicing delivered by your team, ensuring adherence to high quality standards.
• Identify roadblocks before the client does and align on solutions with team.
• Possible travel to Switzerland required for key strategic meetings/relationship building.
• Set the account roadmap and own HBRs that show clear delivery to the strategic priorities of the year.
• Deep understanding of Omnicom propositions to support client with solutions and create incremental value.

Team Management

• Directly manage a team of four, ensuring they are delivering to expectations and working towards their development goals.
• Have dotted line responsibility of outputs of our central digital activation hub (18 people) ensuring tasks are delivered on time and to client expectations.
• Manage workflow of agreed deliverables with the team for the week.
• Assist with team recruitment across the pod as well as broader mentoring towards career goals.
• Proactively suggest ways of working improvements across the pod.

Planning and Strategy

• Keep finger on the pulse on latest thinking within media to ensure the client remain industry leaders and propose workstreams that continually move the account forward.
• Oversee Planning Director and Planning Manager outputs through formal line management, ensuring adherence to brief and overall annual strategy.
• Lead on key strategic initiatives alongside Strategy Director and Commerce Director to drive business growth.
• Maintain solid relationships with key strategic partners as well as attending and contribute to annual JBP program.

Operational Excellence

• Set SLAs with client and coach team to ensure effective prioritisation and project management of committed deliverables.
• Oversee key high profile projects in relation to areas such as reporting, measurement and campaign operations.
• Ensure campaign planning process runs smoothy and serve as point of escalation in case of any challenges.
• Ensure excellent financial management, overseeing billing process and making sure team is completing timely reconciliations of campaigns.

What you’ll need to succeed

• Experience in a media or client-service related role.
• Strong communicator – able to articulate information clearly and concisely without losing audiences with technical jargon
• Excellent relationship builder both internally and externally.
• Organised approach to structuring and prioritising your own work and that of others
• A passion for trying new things and continuous learning.
• Comfortable discussing a range of different topics across media with confidence.
• The ability to dig into the “whys” behind the answer “no”, whether internally with buying teams or externally with client
• Experience identifying when projects requested by client are over the team’s bandwidth
• Line management experience with proven ability to support, mentor and coach team members at a range of levels.
• Fluency in English

About the Agency:

PHD is a growth-focused media agency driven by innovation and creativity.

Founded in London in 1990, we were the first media agency to offer strategic and creative planning at a time when the industry was about buying cheaply and quickly.

Our founders saw a bright future where smart thinking and clever planning could help brands grow faster than their competitors.

Over the many years that have followed, we have continued to build on this defining ethic — with our evolution shaped by a continual investment in thought leadership. And we continue to ensure that our capability and approach evolve in line with changes in media, data, technology, commerce, society, and legislation.  

Today, with over 100 offices in 74 countries, we continue to create remarkable campaigns that lead to remarkable growth – using the extending canvas of data and technology.

https://www.phdmedia.com/

 

Flexible Working

At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working.  Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30.

We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.

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Be Your Best

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at beyourbest@omnicommediagroup.com to let us know how we can support you.

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Diversity, Equity & Inclusion at OMG

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.

We will process your personal data in accordance with our Recruitment Privacy Notice which is available on https://omnicommediagroup.com/recruitment-privacy-notices/.