Job Application for People Services Administrator - Entry Level at Omnicom Media Group UK

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People Services Administrator

Reporting to: Team Leader, People Services Hub

Job Classification: Human Resources_HR Operations_03

Role Purpose: The People Services Administrator plays a vital role within the People Services Hub, our People Operations Centre of Excellence, providing essential first-line administrative support to our UK and EMEA agencies in the OMG Network. This position is integral to our collaborative efforts with Agency People Teams, Talent Attraction, and OMG Group People Directors in supporting our workforce.

Now in its second year, the People Service Hub is focused on embedding and enhancing our services, driving results and optimising processes, strengthening collaboration with stakeholders and developing future-focused initiatives, including: self-service capabilities, automation and data analytics.

Team Structure: People Services Manager, People Services Team Leader, People Services Executive and People Services Administrator (this role). Working closely with Payroll Manager and Payroll Administrator.

Key Responsibilities:

Incoming queries

Signposting and sharing standard responses to incoming enquiries
Triaging and escalating incoming queries where appropriate to People Services Executives, Team Leader and/or other People Team as per guidelines
Maintaining customer focussed and results driven at all times

Onboarding/Offboarding/Employment Changes:

Drafting contracts of employment, changes of terms and processing resignation letters
Data entry on HR System, updating staff files, completing, following up/filing reference requests incoming/outgoing
Issuing probation/fixed term contract/contingent worker end date reminders
Supporting People Service Executives and Team Leader with other onboarding, offboarding and employment change administration and projects where required

Compliance, Systems & Reporting:

Processing purchase orders, running standard monthly reports
Supporting People Service Executives and Team Leader with staff file and Right to Work in the UK audits, expiry reminders, ad-hoc reports and staff file updates

Payroll & Benefits:

Providing standard responses and sign posting to incoming queries relating to payroll and benefits
Triaging and escalating incoming queries to Payroll team or People Services Executives as per guidelines
Supporting People Services Hub with other payroll and benefits related administration where required

Managing Self: The People Services Administrator will be proactive in upskilling knowledge in People Operations space and personal development – including completing GDPR & data security training, becoming an expert on applying our HR policies and guidelines, completing assigned LinkedIn Learning, attending Employment Law training and HR4HR events as well as embracing Early Talent development opportunities and other opportunities as they arise.

The role may include other duties and responsibilities as reasonably required by the company, commensurate with the role's level and scope, to meet business needs and changing circumstances.

Skills & Competencies:

Essentially, you will have:

High level of attention to detail
A passion for continuous process improvement
A good understanding of MS Office, with experience using Word as a minimum with a confident approach to learning new systems and processes
Customer-focussed attitude with excellent communication skills and a commitment to delivering high quality service

Ideally, you will have:

Experience in a process driven environment and managing multiple tasks and prioritise effectively
Awareness of the types of procedures that People Operations Centre of Excellence (CoE) undertakes with an understanding of HR policies
Data entry skills, with a track record of 100% accuracy

Join our People Team and play a vital role in delivering best in class People Services, ensuring data accuracy, and contributing to a positive employee experience across the OMG Group.

About the Agency:

Omnicom Media Group UK (OMG UK) is the media division of Omnicom Group Inc., headquartered in London with offices in Manchester and Newcastle. OMG UK exists to power its four UK agencies – OMD UK, MG OMD, PHD UK, and Hearts & Science. The four agencies have open access to OMG UK’s Centres of Excellence which provide market-leading capabilities across Digital Marketing, Creative Solutions, Investment and Futures.

OMG UK agencies are holders of numerous Agency and Network of the Year accolades, alongside multiple awards at the Global Festival of Media Awards, Cannes Lions, The Drum Awards, and IPA Effectiveness Awards.

https://omgukcareers.com/working-at-omg/

Flexible Working

At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working. Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30.

We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.

Be Your Best

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at beyourbest@omnicommediagroup.com to let us know how we can support you.

Diversity, Equity & Inclusion at OMG

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.

We will process your personal data in accordance with our Recruitment Privacy Notice which is available on https://omnicommediagroup.com/recruitment-privacy-notices/.

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UK Demographic Questions

As part of your application, we request your demographic information. This information is completely anonymous and confidential – we cannot attribute your answers to your profile or applications(s). We will only use it for statistical analysis with an aim to enhance and improve our recruitment process and further cement our commitment to Diversity, Equity, Inclusion & Belonging. While sharing this information is completely optional and all applicants will be treated equally regardless of their participation, we would truly appreciate your help to ensure adherence with our equal opportunities policies.

OMG UK does not discriminate based on race, gender, sexual orientation, transgender status, religion, marital or civil partnership status, age, disability, or pregnancy and maternity.

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People Services Administrator - Entry Level

People Services Administrator

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