Senior Account Director

About the Role:

Reporting to: Director / Head of Major Events

Fuse is looking for an experienced Senior Account Director with both client management, ticket management, rights activation and major events experience. You will report to a Director or Head of Major Events and will be the main senior point of contact and escalation across two one key client accounts.

The primary focus for the role will be managing the communications, requesting and approval process and delivery of the clients tickets, hospitality and sole & exclusive activations across their respective match days.   Within this role, you will also have the opportunity to work with the wider Events team who will plan and deliver a 3-day guest programmes for both of your clients across each of the four UEFA Club Competition Finals in May 2026

The successful candidate will have a strong project management background in Major Events, ideally leading or having a senior position in planning sponsor activations and experience of managing significant budgets. The management of client relationships is key and the ability to manage multiple workstreams and stakeholders is essential.  You will have strong communication skills and strong leadership ability, managing up to four direct reports, as well as assuming a senior role within the teams delivering guest programme activations at each Final, so you must be comfortable being in a leadership position and aiding team development. The team will be a mix of Fuse colleagues and freelancers.  You will also have excellent Microsoft excel skills and knowledge of ticketing guest management systems would be a bonus.

The successful candidate will be joining a creative and dynamic team and supporting on on-going projects. Main day-to-day responsibilities will include, but not limited to: 

• Managing a team of Account Directors, Account Managers and Account Executives to deliver ticketing and S&E programmes for two clients, providing senior strategic support and planning.
• Manage multiple projects simultaneously, ensuring all deliverables are met and stakeholders are kept informed of progress. Utilize project management tools and methodologies to ensure efficient workflow and effective communication
• Work closely with UEFA & TEAM (UEFA’s marketing agency) to active through the season & Final
• Being the day to day senior escalation point of contact with two global clients
• Creation of client presentations and preparation of client documents, as necessary 
• Support teams from a senior strategic perspective in terms of planning of the UEFA Club Competition Finals
• Begin initial planning across certain workstreams until workstream leads are on board
• Planning and attending venue visits and client meetings, as and when necessary 
• Onsite presence for up to 14 days to oversee the delivery of the guest programmes in Istanbul & Leipzig
• Oversee the accurate and timely financial reconciliation across all clients for both regular season and Finals (covering billing, third party costs and Fuse Fees)
• Develop detailed scopes of work for all projects, outlining deliverables, timelines, and resource requirements. Regularly review and adjust plans to accommodate changing circumstances and priorities, ensuring that all team members are clear on their roles and responsibilities.
• Identify opportunities within the teams and processes, and implement strategies to improve workflow and productivity. Streamline operations and foster a culture of continuous improvement

Desired Skills & Experience

• Excellent project management skills and experience, across a range of sports and brands, with the ability to adapt as required
• Excellent client, stakeholder and relationship management skills and diplomacy
• Experience in managing multiple direct reports and a large workforce onsite
• A working knowledge of sports stadium operations and football, desirable but not essential
• Excellent attention to detail, yet ability to multi-task and think on your feet
• Experience in marketing, specifically in managing partnerships, ticketing and hospitality
• Experience with online ticketing portals and guest management systems preferred
• Strong or advanced Microsoft Excel skills
• A thorough understanding and comfortable in managing financial processes with strong numeracy and analytical skills
• Strong reporting capability
• Experience in managing mid to senior level clients and internal stakeholders
• Experience of working with international clients would be a bonus, but not essential
• Experience in people management and the ability to motivate and manage project teams

You need to have the ability & willingness to work flexibly, usually in the London office, with occasional UK travel, on-site at events and some weekend work.

This is a full-time role & you must be eligible to work in the UK.

Fuse job descriptions are not intended to be restrictive and are a guideline to the duties in this role.

We are committed to providing comprehensive training & development plans for all team members.

 

About the Agency:

Culturally Connected, Seriously Effective. 

A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports.  These connections make our clients more memorable - the key to unlocking effectiveness. 

Powered by Omnicom Media Group, we bring an extra edge to strategy, execution, and measurement. 

Our work has won numerous awards, and the industry frequently recognises our people as top performers in their field. We place great importance on trusted relationships, sound moral judgement, and strong governance, all delivered through transparent processes. 

We have a fantastic team of 120 in our London HQ and 300 more across offices worldwide, working with incredible clients, including PepsiCo, Vodafone, Nissan, British Gas, Renault, Enterprise Rent-A-Car, McDonald’s, and Just Eat Takeaway.com. 

Follow us @fuse_agency Visit us online. Find us on LinkedIn 

Flexible Working

At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working.  Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30.

We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.

---

Be Your Best

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at beyourbest@omnicommediagroup.com to let us know how we can support you.

---

Diversity, Equity & Inclusion at OMG

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.

We will process your personal data in accordance with our Recruitment Privacy Notice which is available on https://omnicommediagroup.com/recruitment-privacy-notices/.