Director, Client Leadership (HSBC)
About the Role:
Join us in shaping some of the most influential global campaigns for HSBC. As part of our integrated Omnicom team, you’ll help bring together strategy, planning, digital, activation, and data specialists to deliver impactful work across markets. This is a role where your leadership directly elevates client relationships, strengthens team performance, and drives work that resonates around the world.
What You’ll Do
- Lead day‑to‑day relationships across HSBC Lines of Business, acting as a trusted senior partner and strategic problem‑solver.
- Guide and inspire cross‑functional teams to deliver end‑to‑end campaigns—from briefing through activation and reporting.
- Ensure high‑quality delivery, clear communication, and seamless collaboration across markets and disciplines.
- Translate strategic direction into actionable media and activation plans that drive measurable impact.
- Champion Omnicom’s best capabilities by connecting the right experts at the right time.
- Manage operational rhythms, workflows, and priorities to create clarity and accountability.
- Line‑manage an Account Manager and foster strong team culture, collaboration, and shared ownership.
- Build strong relationships across Omnicom agencies, sharing learnings, innovations, and best practice.
About You
You’re an exceptional collaborator and communicator who thrives in fast‑paced, global environments. You bring deep media expertise across strategy, planning, activation, digital, and data‑led delivery. You’re confident managing senior stakeholders, highly organised, solutions‑focused, and passionate about delivering excellence. You motivate teams, navigate complexity with ease, and bring a positive, inclusive leadership style that builds trust and momentum.
About the Agency:
PHD is a growth-focused media agency driven by innovation and creativity.
Founded in London in 1990, we were the first media agency to offer strategic and creative planning at a time when the industry was about buying cheaply and quickly.
Our founders saw a bright future where smart thinking and clever planning could help brands grow faster than their competitors.
Over the many years that have followed, we have continued to build on this defining ethic — with our evolution shaped by a continual investment in thought leadership. And we continue to ensure that our capability and approach evolve in line with changes in media, data, technology, commerce, society, and legislation.
Today, with over 100 offices in 74 countries, we continue to create remarkable campaigns that lead to remarkable growth – using the extending canvas of data and technology.
Flexible Working
At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working. Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30.
We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.
Be Your Best
We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at beyourbest@omnicommediagroup.com to let us know how we can support you.
Diversity, Equity & Inclusion at OMG
At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.
We will process your personal data in accordance with our Recruitment Privacy Notice which is available on https://omnicommediagroup.com/recruitment-privacy-notices/.
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