SVP, Management Supervisor

At DDB Health, we believe health can’t wait. The pace of healthcare is accelerating—and we love it. That is why at DDB Health, we DARE TO DO BOLDLY. We believe there’s nothing more important than health, and we need to stay a step ahead in order to achieve it. Our agency of courageous, curious, generous and gritty people are committed to solving the toughest health challenges. Through our omnichannel creative approach, we inspire our customers to take bold action that advances health.  
 
Inclusivity: 
We, at DDB Health, are an inclusive home. We believe that every voice matters, and we aim to reflect the world around us. Together, we can boldly tackle every health communication challenge with diverse thought and enhanced perspective. 
 
Flexibility (new): 
At DDBH we have a flexible hybrid working environment with employees able to split their time between the Soho headquarters and their home office, Friday afternoons free of meetings, Summer Fridays, and other perks and arrangements that enable our people to do their best work.  We strive to be our boldest and best no matter where we are each doing our work – either with our clients, from home, or from the office. 
 
DDB Health is a global network of healthcare communications companies dedicated to helping clients use creativity—and creative technology—as a force for good health. Through deep insight into customers, channels, and behavior, DDB Health creates meaningful change on behalf of important healthcare brands. 

Title: Senior Vice President, Management Supervisor 

Company/Location: New York, NY 

Department/Discipline: Account Management 

Description  

As SVP, Management Supervisor, you are responsible for protecting and growing the agency’s relationships with its current client base. The SVP, Management Supervisor position requires you to focus and employ the agency’s resources to serve existing clients effectively and profitably while developing the skills and talents of the account management staff. As Management Supervisor, you impact the agency’s financial performance in several ways: 1) client revenue and profitability; 2) incremental growth through existing clients and new business; 3) cost control; 4) staff retention and development; and 5) participation in new business activity; 6) demonstrated knowledge of the market access landscape, trends, and current events/policy 

Primary Job Responsibilities 

Client Relationship Management 

• Establish and build strong working relationships with designated client contacts 

• Maintain each client’s respect and confidence as a trusted advisor and confidant offering an open ear, sound judgment, proven business acumen and a range of relevant approaches to various issues and opportunities 

• Remain in touch with the agency’s “day-to-day” business on behalf of clients – be knowledgeable and conversant in their key issues, competitive situation, industry trends and the projects assigned to the agency as well as other communication partners  

• Demonstrate confidence, authority, and level-headed decision-making to the client as the agency’s leadership voice on assigned accounts  

• Effectively and confidently balance the dual expectations and business goals of the client and agency as well as the expectations of multiple clients and agency teams  

• Anticipate and address potential client relationship or revenue issues, advising agency management in time for the agency to act proactively 

• Ensure that all agency work represents the best we have to offer—strategically sound, arresting creative, and error-free 

• Keep abreast of marketing/advertising landscape, and brand-specific trends to offer added- value to the client/creative product 

• Provide proactive thinking/recommendations in a timely manner as market shifts arise 

Staff Leadership and Support 

• Outline expectations of, and communicate effectively with, agency staff assigned to these accounts  

• Effectively assign, delegate, and monitor the work of the agency staff assigned to the accounts you are assigned to oversee, as well as other accounts/projects as assigned 

• Provide a model of project/team leadership—prepared and pro-active, thorough, and accurate, fair, and balanced, a willingness to do whatever is required-a “doer and a thinker” 

• Establish rapport and trust with a range of staff members assigned to your account(s) – recognizing the strengths and developmental areas of individual staff members; acknowledging the expectations of, and on, others; committing to recognize and work to minimize knowledge gaps; and being willing to consider multiple points-of-view  

• Demonstrate a willingness and ability to lead the positive, spirited debate of ideas and points-of-view to push “your team” and the agency at large to deliver a continuously improving product 

• Demonstrate the value of, and encourage your staff’s desire for continuous learning and curiosity 

• Create development plans for direct reports, including recommendations for training, market access knowledge expansion, and overall skill enhancement 

• Create a working environment that encourages and supports a positive mindset about the work as well as the client and agency staff that is involved  

• Respond to pressures of work volume and time requirements in a way that is consistent, appropriate, and positive for both you and the agency long-term  

• Communicate effectively and proactively with department heads regarding performance issues and opportunities for improvement 

• Encourage, and demonstrate, unity behind team and agency decision-making  

• By example and direct instruction, teach staff members to make clear, balanced, and effective decisions 

• Mentor and develop your staff to motivate them and help them to grow and excel in their roles 

Analytical and Planning Abilities 

• Display, and serve as a model of, marketing curiosity and the willingness to push your own thinking and the agency’s work in new directions 

• Lead the efforts to develop and articulate key points-of-view – internally and externally – relative to strategic/creative alternatives, client industries and issues  

• Demonstrate the capacity, and lead the agency’s efforts, to identify key elements of an issue, problem or data set and be able to articulate a wide range of client and agency opportunities and implications  

• Make decisions that reflect “layers” of thought – enthusiasm, insight, caution, discretion – and a prudent balance of client and agency goals  

Business Impact 

• Work with client to establish annual budget and staffing plan to best meet the needs of the client and the agency’s revenue and profitability  

• Proactively initiate discussion, and address any anticipated variance from annual agency revenue goals  

• Identify and capitalize on specific opportunities for growth within existing client organizations 

• Be a steward of our clients’ and the agency’s revenue – avoiding unnecessary expenditures, acting to minimize errors, and negotiating required costs 

• Monitor staff development and satisfaction to ensure retention of key staff members 

• Lead or participate in business development efforts 

• Monitor/manage overall financial health of the account including ensuring timely completion of timesheets and efficient use of resources 

Additional Responsibilities 

• Communicate effectively and professionally both internally and externally 

• Demonstrate good problem-solving and interpersonal skills 

• Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately  

• Remain calm despite high pressure situations  

• Project a professional, positive attitude toward peers and clients within the department and the agency  

• Foster a positive and inclusive team atmosphere demonstrating respect for all regardless of title or level  

• Foster senior level partnerships with creative/account colleagues 

• Act as a positive role model for agency at client and industry events  

Management Responsibilities 

• Assign work to ensure project deadlines are met 

• Provide constructive and direct ongoing feedback to direct reports 

• Evaluate performance of direct reports and complete and deliver performance reviews 

• Help managers on team(s) to manage, mentor, and resolve staff issues including performance, personal presentation, and internal interactions  

• Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts  

• Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures 

Senior Vice President Responsibilities 

• Act as an advocate of Omnicom Health Group; make decisions with the Agency’s and employees’ best interest in mind 

• Uphold the Company Values in all decisions and interactions 

• Provide leadership within their department as well as across the Agency  

• Proactively provide suggestions that impact agency policy and operations and enhance the overall work environment 

• Present a professional and positive image of Omnicom Health Group both internally and externally 

• Identify, recruit, train and develop talent 

• Motivate direct reports, and act as a mentor to all within 

Qualifications: 

• College degree, preferably in marketing, advertising, communications, or science/medicine 

• 9 years Agency or comparable experience 

• 5 years of supervisory experience 

• 5 years of experience in a market access position 

• Excellent written and oral communication skills 

• Well-developed knowledge of business practices/vendor relations 

• Ability to manage and train staff 

• Successful history of growing brands and launching brands 
• Understanding of therapeutic categories/disease states 

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

• Salary range here - $170,000 - $ 258,000

Omnicom Health Group is committed to hiring and developing exceptional talent. We agree that talent is equally distributed, and we’re focused on developing diverse teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you.